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Customer Satisfaction Executive Jobs

Customer Support Executive Jobs
By Randox At Jakarta Raya, Indonesia
· A proven track record in sales and customer relationship management.
· Communicating with existing and potential customers offering a high level of service.
· Excellent communication skills, both verbal and written.
· A willingness to develop and maintain a high level of product knowledge.
· At least a 2.1-degree qualification.
Customer Support Executive – Indonesia - Jakarta - (23I/DONE)
Customer Interaction Executive Jobs
By Bayer At Jakarta, Indonesia
3-5 years of experience in Customer Service, Supply Chain Management, IT or related fields
Key skills: customer focus and relationship management, results orientation, collaboration, agility, flexibility, integrity
Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fullfillment – scheduling)
Drive satisfaction surveys at customer level related to order management
To focus on adapting new processes and technology to enhance customer experience ensuring efficiencies.
Seek customer feedback to track satisfaction level and identify solutions to improve experience
Customer Satisfaction Executive Jobs
By PT GamertoGamer Global Group (Indonesia) At Kota Tangerang, Indonesia
Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Hands-on experience with CRM systems (Freshdesk)
Provide troubleshooting assistance for customer orders, account status, and relevant problems
Provide data and guides to help the sales team
Stay up-to-date with new product and feature launches
Customer Satisfaction Executive Jobs
By PT GamertoGamer Global Group (Indonesia) At Jakarta Raya, Indonesia
Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Hands-on experience with CRM systems (Freshdesk)
Provide troubleshooting assistance for customer orders, account status, and relevant problems
Provide data and guides to help the sales team
Stay up-to-date with new product and feature launches
Customer Support Executive Jobs
By Grivy At Jakarta, Indonesia
Proactively follow up with customers to ensure their satisfaction, gather feedback, and identify opportunities to enhance the customer experience.
Proven experience in a customer support or similar role, preferably in a fast-paced environment.
Excellent verbal and written communication skills in Bahasa Indonesia and good communication in English.
Strong active listening and problem-solving abilities.
Proficient computer skills, including familiarity with CRM software and other customer support tools.
Ability to multitask, prioritize, and manage time effectively.
Customer Sales Executive Jobs
By IC Resource Pte. Ltd. At Jakarta Raya, Indonesia
This is a work from home position for Candidate base in Indonesia (preferably Jakarta)
Acquire and manage projects or regular maintenance order of products
Good in pricing and negotiating skills
Advantage to those whom can speak in chinese
Learn and understand company’s products and services
Prepare and deliver technical presentations, explaining products or services to customers and/or prospective customers
Customer Satisfaction And Quality Engineer
By Schneider Electric At Batam, Indonesia
Establishing, updating and reviewing Process Control Plan (PCP) and PFMEA
Making a judgment and giving technical assistance on quality problems.
Informing to all concerned people about quality issues.
Defining the proper corrective action to avoid the same problem in the future including the preventive actions.
Training the Line Inspector/ Acting Line Inspector & Final QC Inspector.
Performing products & process audit.

Are you looking for an exciting opportunity to make a difference in customer satisfaction? We are looking for a Customer Satisfaction Executive to join our team and help us provide the best customer experience possible. If you have a passion for customer service and a desire to make a positive impact, this could be the perfect job for you!

Overview:

Customer Satisfaction Executives are responsible for ensuring customer satisfaction by providing excellent customer service, resolving customer complaints, and helping to improve customer service processes. They must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles and practices.

How To Become an Customer Satisfaction Executive:

To become a Customer Satisfaction Executive, you will need to have a high school diploma or equivalent. You may also need to have experience in customer service, sales, or a related field. Additionally, you should have strong communication and problem-solving skills, as well as a strong understanding of customer service principles and practices.

Customer Satisfaction Executive Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Knowledge of relevant software and applications
• Ability to multitask and prioritize tasks

What is Customer Satisfaction Executive Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant software and applications
• Knowledge of customer service metrics and KPIs
• Knowledge of customer service best practices
• Knowledge of customer service trends and developments

What is Customer Satisfaction Executive Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer issues and complaints in a timely and satisfactory manner
• Monitor customer service metrics and KPIs
• Develop and implement customer service policies and procedures
• Identify customer service trends and developments
• Train and mentor customer service staff
• Develop customer service strategies and plans

What is Customer Satisfaction Executive Experience?

• Previous experience in customer service, sales, or a related field
• Experience in developing and implementing customer service policies and procedures
• Experience in monitoring customer service metrics and KPIs
• Experience in training and mentoring customer service staff
• Experience in developing customer service strategies and plans

What is Customer Satisfaction Executive Qualifications?

• High school diploma or equivalent
• Relevant certifications or qualifications in customer service
• Relevant experience in customer service, sales, or a related field

Customer Satisfaction Executive Education:

• High school diploma or equivalent
• Relevant certifications or qualifications in customer service
• Relevant courses in customer service, sales, or a related field
What tools help Customer Satisfaction Executive work better?
• Customer service software: Customer service software can help Customer Satisfaction Executives manage customer inquiries and complaints, track customer service metrics and KPIs, and develop customer service strategies and plans.
• CRM software: CRM software can help Customer Satisfaction Executives track customer interactions, identify customer service trends and developments, and develop customer service policies and procedures.
• Project management software: Project management software can help Customer Satisfaction Executives manage customer service projects, track customer service tasks, and monitor customer service progress.
Good tips to help Customer Satisfaction Executive do more effectively?
• Listen carefully to customers: Listening carefully to customers is essential for Customer Satisfaction Executives. By listening carefully, they can better understand customer needs and provide better customer service.
• Be proactive: Customer Satisfaction Executives should be proactive in addressing customer issues and complaints. They should take the initiative to identify and resolve customer issues before they become bigger problems.
• Stay up-to-date: Customer Satisfaction Executives should stay up-to-date on customer service trends and developments. This will help them provide better customer service and stay ahead of the competition.
Common Customer Satisfaction Executive interview questions?
• What experience do you have in customer service?
• How do you handle customer complaints?
• What customer service metrics and KPIs do you monitor?
• How do you develop and implement customer service policies and procedures?
• How do you identify customer service trends and developments?
• How do you train and mentor customer service staff?
• How do you develop customer service strategies and plans?