Remote Customer Support Operator (Advanced English And Chinese)

Sumsub is a global verification provider aiming to make verification processes simple, friendly, and secure for businesses and their users.

Sumsub’s all-in-one verification platform secures every step of the customer journey.

More than 2000 global companies use this platform to verify users, businesses, and transactions, orchestrate their verification processes, welcome more customers worldwide, speed up onboarding, reduce costs and steer clear of digital fraud.

Now we are looking for a Customer Support Operator (Advanced English and Chinese) in our team.

What You Will Be Doing:

• Escalating complex cases to the management/senior specialists.
• Communicating with clients via email/chat
• Processing client's request

About You:

• Taking Responsibility
• Adaptability
• At least 6 months of experience in Customer Support in B2B/B2C
• Clear Communication Skills (Advanced English and Chinese)
• Empathy
• Patience.

What We Offer:

• Paid vacation and sick leave.
• Competitive compensation in compliance with your professional expertise
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide
• Remote first company – work from anywhere in the world
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore

Sounds like a great opportunity for your career development? Then go ahead and apply!