Customer And Sales Support Executive

CRIF BizInsights, a leading provider of business data, information, and analytics-driven insights has help customers across all industries and functions to make informed decisions globally in over 200 countries.

Our customers use our standard reports and information solutions to grant loans, extend credit in export, perform compliance checks, marketing & lead-generation, research and strategic planning. We pride ourselves as an innovative and technology driven information provider that support digital transformation in today’s modern business environment.

We are expanding and looking for a Customer & Sales Support Executive based in Jakarta to join our dynamic and awesome team.

This Customer & Sales Support Executive will be responsible for ensuring customer queries are promptly and satisfactorily attended to, ensure that all orders are processed and track for timely fulfilment, performs administrative tasks to support the sales team and help them to gain and keep customers. This person will also liaise with other CRIF businesses in the region and globally to ensure all customers’ requests are satisfied.

Roles & Responsibilities:

1. Attend to customers inquiries, order placement, order status tracking, fulfilment, and completion of administrative matters like invoices, payment link creation.
2. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
3. Liaise closely with internal functions like operations, sales, finance etc to answer customers queries and order fulfilment.
4. Managing customer accounts, compiling monthly usages/orders statements, giving instructions to finance for invoicing and payment matters.
5. Following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
6. Performing usage stimulation and sending of EDMs to customer base/list.
7. Providing sales support with materials requested by customers, like sample reports, brochures, registration forms, and help with queries on the online portals and offline services.
8. Support customer set up for online portal access like Account creation, order creation,
9. Performing data entry tasks for CRM, and other relevant information and maintaining an organized and accessible customer document folder and sales materials shared folder.

Work Location & Training

• Basic sales, Operations process and product training will be provided at onboarding and on-going basis.
• Jakarta, Indonesia

Salary

• To be in line with Compensation Package of the current Indonesia Customer Service team.

Desired Character Traits & Skills:

• Good listener
• Immaculate
• Innovative problem solving
• Professional, people person, patience, proactive
• Good verbal and written communications skills

Qualifications and Experience:

• 2-3 years customer service experience with good understanding of sales principles and customer service practices.
• Good English language competency - written and spoken.
• Some sales experience will be an advantage.