Customer Support Associate Jobs

About SleekFlow

Join a Series A tech startup backed by leading investors such as Alibaba and Tiger Global that is growing exponentially month after month! We provide equity options to every member of the team to grow with the company. If you think you're ready to take a bigger role, come join us!

SleekFlow is a game-changing, all-in-one communication platform specialized in social commerce, enabling small merchants and enterprises to sell and get paid on Facebook, WhatsApp, Instagram, WeChat, etc. with automation.

We are aggressively expanding into emerging markets and are on the lookout for adventurous, diverse, and passionate go-getters to join us on this journey. If you’re ready to embark on the adventure with us, we’d love to have you in the team!

Role

As a Customer Support Associate at SleekFlow, you will provide direct customer support via phone, email and chat to existing customers. You will work with the sales and support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow SleekFlow to optimize the platform for customers worldwide.

Junior Level

Prior Experience in SaaS/ Software Industry is preferred

Language: English & Bahasa Indonesia

Location: Jakarta, Indonesia

Responsibilities

• Communicate with Product, Sales and Marketing teams to convey client feedback and sentiments.
• Maintain a good relationship with customers.
• Complete a comprehensive training program to prepare for responding to live customer issues.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements
• Handle incoming enquiries via emails, calls and chats in a professional manner.
• Use your deep SleekFlow product knowledge to resolve client-related issues.

Skills and Qualifications

• Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.
• Comfortable to engage with a diverse array of customers
• Fluent in English and Bahasa Indonesia
• Prior experience with CRM preferred
• Team player with the desire to try new ideas in order to achieve greater levels of success
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Ability to learn, adapt and thrive quickly in a dynamic environment
• Problem solving and critical thinking with detail oriented

What We Offer

• International team environment
• Fun and diverse culture
• Team lunch allowances
• Constant & rigorous training from experience team leads
• Competitive base package with 13-month salary
• Share option in a hyper-growth startup
• Birthday Leave

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.