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Customer Experience Associate Jobs

Customer Experience Intern Jobs
By Dealls – Jobs & Mentoring (YC W22) At Indonesia
Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience
Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries
Complete administrative tasks such as data entry, documentation, and reporting as required
Strong verbal and written communication skills in English and Bahasa
Excellent interpersonal skills and the ability to build positive relationships with customers and team members
Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions
Customer Experience Jobs
By Moladin At Kota Jakarta Selatan, Indonesia
At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)
Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations
Good customer service orientation and excellent interpersonal and relationship skills
Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area
Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry
Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
Customer Growth Associate Jobs
By Desty Indonesia At Jakarta, Indonesia
Preferably have an educational background in communications, marketing, or a related field.
1-2 years experience in e-commerce background as Customer Growth or Merchant Onboarding is preffered
Great communication skill and excel in problem solving.
Having experience in SaaS company is a plus.
Provide support for BD Team, responsible for Merchant Onboarding daily communication and operation, able to identify merchant problems and provide solutions.
Responsible for merchant promotions, based on data performance to be able to optimize the activity.
Customer Experience Agent - Support (1 Year Contract)
By Pelago At Surabaya, Indonesia
Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!
Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields
Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner
Coordinate and liaise between customers and experience providers on booking matters
At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment
Strong communication skills, fluent in both written and spoken english
Customer Experience Jobs
By Kejarcita.id At Area DKI Jakarta, Indonesia
Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.
Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.
Rapi dalam membuat pelaporan spreadsheet.
People Experience Associate Jobs
By Gojek At Jakarta, Indonesia
High ownership and strong project management skills
Bachelor degrees from all departments are welcomed (preferably in Communication, Psychology, Business/Management, or Engineering)
Partnering with leaders and relevant stakeholders to create an Experience program for specific functions/directorates
Manage and assist team activities and engagement preparation with the engagement committee
Manage and monitor team engagement budget utilization for specific functions/directorates
At least 1 year of experience in People Business Partnering or Culture & Engagement would be an advantage
Customer Experience Officer Jobs
By Gotrade (YC S19) At Jakarta Raya, Indonesia
Other language skills will be an advantage.
Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.
Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.
Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously
Facilitate new account opening which involves reviewing account applications and documents
Following processes and logging technical issues, as well as client feedback, compliments and complaints
Sr. Customer Experience Jobs
By Rey.id At Jakarta Raya, Indonesia
Evaluating and reporting on each team metrics to upper management
Ensuring all agents to be updated by all information shared by Manager / other departments
Do the agent performance review along with Manager
Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation
Proficient in relevant fields, experience in insurance industry will be a plus
2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead
Customer Experience Executive Jobs
By Discova At Bali, Indonesia
Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
An approachable, open-minded personality with great interpersonal and communication skills.
Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
Curated in-house learning courses and opportunities for up-skilling
We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!
Some benefits you can expect:
Client Experience Associate & Data Entry
By SoftwareSeni Indonesia At Daerah Istimewa Yogyakarta, Indonesia
Maintains data entry requirements by following procedures.
Have excellent English communication skills.
Basic Research and Data collection skills.
Having CS background experience is preferable.
IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).
Ability to learn company-specific software if required.
Customer Experience Jobs
By Aplikasi Super (YC W18) At Tangerang Selatan, Indonesia
Proven experience in customer service, customer support, or a customer-centric role.
Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.
Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proficiency in using customer support software and CRM systems.
Analytical mindset with the ability to derive insights from customer feedback and data.
Customer Support (Cs Associate)
By SawitPRO At Jakarta Raya, Indonesia
Drive a ‘customer first approach’ to inbound and outbound management
Managing our support team, a group of experienced customer support experts contracted from around the country.
At least 3 years of experience as Customer Support
Developing and implementing an overarching customer communication plan (throughout multiple stages), in relation to customer information needs of the customer journey,
Keeping CS Platform (i.e. Zendesk), the central hub for all customer support, neat, tidy, and running efficiently.
Updating and reporting on KPIs through CS Platform (i.e. Zendesk) Insights.
Customer Experience Intern Jobs
By LUXEHOUZE At Area DKI Jakarta, Indonesia
Help to manage and improve end-to-end customer journey-related SOP.
Conduct research for best-in-class CX and turn insights into standardized practices and
Support wider CEO Office initiatives.
Final year student from a top university
Adept at user journey research and transforming insights into CX-related process
Excellent analytical thinking and attention to details
Lead Customer Experience Specialist
By Honeywell At Area DKI Jakarta, Indonesia
Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.
Proven experience in a customer experience management role, preferably in a leadership position.
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.
Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.
Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.
Customer Experience Specialist Jobs
By Simbadda Group At Jakarta Raya, Indonesia
Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager
Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
Good communication skills and problem-solving
Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
Ensure our customers can have an easy transaction and understanding of our products according to their needs.
Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
Avp - Customer Experience Analyst (Hybrid)
By Citi At Jakarta, Indonesia
Responsible for delivering end state of standard and adhoc reports to Senior Management, Regulatory Agencies and various business partners.
Manage and track experiences for key customer segments and analyze points for improvement.
Governance PIC for CX (MCA, Risk related, IOM management, etc).
Analytical skills to evaluate information from multiple sources.
5-8 years of experience in customer experience marketing or research role;
Experience providing project or product leadership and performing qualitative and quantitative research
Jr. Customer Experience Specialist
By Style Theory At Jakarta, Indonesia
Relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
Empathize with every aspect of the customer experience, putting customers’ needs first.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Ensuring the service offering is as seamless as possible
Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
Customer Experience Specialist Jobs
By Eka Hospital At Serpong, Indonesia
Service Excellence / Digital Campaign / Patient Program / Customer Care
handling complaint / customer feedback
Berorientasi dan fokus pada kualitas pelayanan.
Memiliki kemampuan komunikasi dan interpersonal yang baik.
Bersedia melakukan perjalanan dinas ke unit-unit Rumah Sakit.
Bersedia ditempatkan di Corporate Office, Serpong - Tangerang Selatan.
Customer Experience Staff Jobs
By SHL Indonesia At Jakarta Selatan, Indonesia
Ensure execution in project management for timely delivery of projects and efficient use of resources
Advises on project management issues, and recommends new methodologies for more effective project management
Ad-hoc assignments or improvement projects as assigned by the Management.
Manage various data to be processed to the next process
Handle various clients supervised by PE Manager & PE Supervisor.
Implement assessment or other project, take the role of project manager which ensure that milestones are achieved, resources are properly allocated.
Customer Experience Manager Jobs
By Ringkas At Jakarta Raya, Indonesia
Comfortable using computers, documentation skills
Proven customer service experience or experience as a Client Service Representative
Strong phone and message contact handling skills and active listening and reading
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Market knowledge is a value add

Are you looking for an exciting opportunity to use your customer service skills to create an exceptional customer experience? We are looking for a Customer Experience Associate IV to join our team and help us provide the best customer service possible. You will be responsible for providing a positive and helpful experience to our customers, as well as resolving any customer issues that may arise. If you are passionate about customer service and have a strong desire to make a difference, this could be the perfect job for you!

What is Customer Experience Associate Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively with customers
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Ability to multitask
• Strong problem-solving skills

What is Customer Experience Associate Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 3+ years of customer service experience
• Experience in a customer-facing role
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

What is Customer Experience Associate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service metrics and KPIs
• Knowledge of customer service best practices

What is Customer Experience Associate Experience?

• 3+ years of customer service experience
• Experience in a customer-facing role
• Experience with customer service software, databases, and tools
• Experience with customer service metrics and KPIs
• Experience with customer service best practices

What is Customer Experience Associate Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and issues in a timely and professional manner