Customer Experience Executive Jobs

Customer Experience Executive

We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!

About the Opportunity

The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive.

About you

The Essentials:

• Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
• Fluent in national local language and intermediate to advanced level of written and spoken English.

The Attributes:

• Personally aligned with Discova’s company purpose and values.
• Proficient with Microsoft Office applications and Discova’s systems.
• Pro-active and solution focused, turning problems into a resolution quickly.
• Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.
• Strong customer care focus.
• An approachable, open-minded personality with great interpersonal and communication skills.
• Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
• Willing to travel on business when required.

About us

Discova is a leading global, B2B destination management company with operations in 15 destinations in the Americas and Asia. With 95% of our people being locals and having grown up in the communities we operate in, we are motivated by a deep commitment to sustainable livelihoods while preserving the beauty of the places we call home.

Some benefits you can expect:

• Curated in-house learning courses and opportunities for up-skilling
• And more
• Working in a multicultural, open, and innovative working environment
• In addition to basic annual leave: 1 day of volunteer leave, 1 day of birthday leave, 5 days of study leave

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry. Get in touch now and Discova a world of possibilities!