Customer Experience Ecommerce Jobs

Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience

Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries

Complete administrative tasks such as data entry, documentation, and reporting as required

Strong verbal and written communication skills in English and Bahasa

Excellent interpersonal skills and the ability to build positive relationships with customers and team members

Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions

At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)

Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations

Good customer service orientation and excellent interpersonal and relationship skills

Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry

Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe

Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!

Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields

Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner

Coordinate and liaise between customers and experience providers on booking matters

At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment

Strong communication skills, fluent in both written and spoken english

Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.

Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.

Rapi dalam membuat pelaporan spreadsheet.

Other language skills will be an advantage.

Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.

Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.

Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously

Facilitate new account opening which involves reviewing account applications and documents

Following processes and logging technical issues, as well as client feedback, compliments and complaints

Evaluating and reporting on each team metrics to upper management

Ensuring all agents to be updated by all information shared by Manager / other departments

Do the agent performance review along with Manager

Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation

Proficient in relevant fields, experience in insurance industry will be a plus

2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead

Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.

An approachable, open-minded personality with great interpersonal and communication skills.

Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.

Curated in-house learning courses and opportunities for up-skilling

We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!

Some benefits you can expect:

Proven experience in customer service, customer support, or a customer-centric role.

Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.

Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Proficiency in using customer support software and CRM systems.

Analytical mindset with the ability to derive insights from customer feedback and data.

Help to manage and improve end-to-end customer journey-related SOP.

Conduct research for best-in-class CX and turn insights into standardized practices and

Support wider CEO Office initiatives.

Final year student from a top university

Adept at user journey research and transforming insights into CX-related process

Excellent analytical thinking and attention to details

Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.

Proven experience in a customer experience management role, preferably in a leadership position.

Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.

Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.

Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.

Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.

Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager

Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred

Good communication skills and problem-solving

Experience in using CRM (Qontak, Salesforce, Zendesk, etc)

Ensure our customers can have an easy transaction and understanding of our products according to their needs.

Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions

Responsible for delivering end state of standard and adhoc reports to Senior Management, Regulatory Agencies and various business partners.

Manage and track experiences for key customer segments and analyze points for improvement.

Governance PIC for CX (MCA, Risk related, IOM management, etc).

Analytical skills to evaluate information from multiple sources.

5-8 years of experience in customer experience marketing or research role;

Experience providing project or product leadership and performing qualitative and quantitative research

Relevant work experience in a customer-facing customer success, account management or strategic consulting organization

Strong communication and interpersonal skills. Proven experience building strong internal and external relationships

Empathize with every aspect of the customer experience, putting customers’ needs first.

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Ensuring the service offering is as seamless as possible

Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

Service Excellence / Digital Campaign / Patient Program / Customer Care

handling complaint / customer feedback

Berorientasi dan fokus pada kualitas pelayanan.

Memiliki kemampuan komunikasi dan interpersonal yang baik.

Bersedia melakukan perjalanan dinas ke unit-unit Rumah Sakit.

Bersedia ditempatkan di Corporate Office, Serpong - Tangerang Selatan.

Ensure execution in project management for timely delivery of projects and efficient use of resources

Advises on project management issues, and recommends new methodologies for more effective project management

Ad-hoc assignments or improvement projects as assigned by the Management.

Manage various data to be processed to the next process

Handle various clients supervised by PE Manager & PE Supervisor.

Implement assessment or other project, take the role of project manager which ensure that milestones are achieved, resources are properly allocated.

Comfortable using computers, documentation skills

Proven customer service experience or experience as a Client Service Representative

Strong phone and message contact handling skills and active listening and reading

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Market knowledge is a value add

Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences

Review and analyze customer experience metrics and business trends to identify and troubleshoot issues, anticipate roadblocks, and implement changes

Lead and manage highly productive, motivated, and driven teams through solid communication, empowerment, reward and coaching & mentoring approach

Lead and supervise all teams dedicated to providing frontline customer support to customers

Execute consistently excellent day-to-day performance across our phone and email support channels and ensure SLAs and quality levels are met

Coordinate with People Acquisition department to recruit any vacant position in the department, and submit ERF documents as needed

Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager

Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred

Good communication skills and problem-solving

Experience in using CRM (Qontak, Salesforce, Zendesk, etc)

Ensure our customers can have an easy transaction and understanding of our products according to their needs.

Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions

Comfortable using computers, documentation skills

Proven customer service experience or experience as a Client Service Representative

Strong phone and message contact handling skills and active listening and reading

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Market knowledge is a value add

Bachelor's degree in Management, Communication, Marketing, Business, or related.

Problem solving and information analysis skills.

Ability to multi-task, prioritize, and manage time effectively.

Minimum 1 year experience in the same field

Giving Training Product Knowlegde for user and admin

Meeting for Gathering Requirment with Client and Team.