Customer Experience Ecommerce Jobs in Kota Bekasi, West Java

Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience

Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries

Complete administrative tasks such as data entry, documentation, and reporting as required

Strong verbal and written communication skills in English and Bahasa

Excellent interpersonal skills and the ability to build positive relationships with customers and team members

Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions

Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.

Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.

Rapi dalam membuat pelaporan spreadsheet.

Help to manage and improve end-to-end customer journey-related SOP.

Conduct research for best-in-class CX and turn insights into standardized practices and

Support wider CEO Office initiatives.

Final year student from a top university

Adept at user journey research and transforming insights into CX-related process

Excellent analytical thinking and attention to details

Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.

Proven experience in a customer experience management role, preferably in a leadership position.

Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.

Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.

Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.

Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.

Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences

Review and analyze customer experience metrics and business trends to identify and troubleshoot issues, anticipate roadblocks, and implement changes

Lead and manage highly productive, motivated, and driven teams through solid communication, empowerment, reward and coaching & mentoring approach

Lead and supervise all teams dedicated to providing frontline customer support to customers

Execute consistently excellent day-to-day performance across our phone and email support channels and ensure SLAs and quality levels are met

Coordinate with People Acquisition department to recruit any vacant position in the department, and submit ERF documents as needed

Bachelor's degree in Management, Communication, Marketing, Business, or related.

Problem solving and information analysis skills.

Ability to multi-task, prioritize, and manage time effectively.

Minimum 1 year experience in the same field

Giving Training Product Knowlegde for user and admin

Meeting for Gathering Requirment with Client and Team.