Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Experience/User Experience - Digital & Technology, Seabank
Recruited by SeaBank Indonesia 8 months ago Address Jakarta, Indonesia
Customer Growth Associate Jobs
Recruited by Desty Indonesia 8 months ago Address Jakarta, Indonesia
People Experience Associate Jobs
Recruited by Gojek 9 months ago Address Jakarta, Indonesia
Customer Experience Officer Jobs
Recruited by Gotrade (YC S19) 9 months ago Address Jakarta Raya, Indonesia
Freelance Learning Experience Designer
Recruited by Kuncie 9 months ago Address Jakarta, Indonesia
Omnichannel Shopping Experience (Ose) - Intern (6-Months Contract)
Recruited by Versuni 9 months ago Address Jakarta, Indonesia
Sr. Customer Experience Jobs
Recruited by Rey.id 9 months ago Address Jakarta Raya, Indonesia
Customer Support (Cs Associate)
Recruited by SawitPRO 10 months ago Address Jakarta Raya, Indonesia
Fare Loading With Gds Experience
Recruited by ATI Business Group 10 months ago Address Jakarta, Indonesia
Customer Experience Specialist Jobs
Recruited by Simbadda Group 10 months ago Address Jakarta Raya, Indonesia
Avp - Customer Experience Analyst (Hybrid)
Recruited by Citi 10 months ago Address Jakarta, Indonesia
Jr. Customer Experience Specialist
Recruited by Style Theory 10 months ago Address Jakarta, Indonesia
Customer Experience Manager Jobs
Recruited by Ringkas 11 months ago Address Jakarta Raya, Indonesia

Customer Experience Specialist Jobs

Company

Simbadda Group
Address Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Barang Konsumsi
Expires 2023-06-26
Posted at 11 months ago
Job Description
  • Ensure our customers can have an easy transaction and understanding of our products according to their needs.
  • Responsible for any ad-hoc projects from users and teams
  • Managing FAQ, CS Manual Book (SOP), and process at our marketplace (Tokopedia, Shopee, Lazada, etc)
  • Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
  • Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager
  • Collecting all issues related to our selling products (returns, complaints, etc from any sources such as social media, email, and chats) and collaborating with internal departments in handling the cases both B2B or B2C.
  • Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc)
Minimum Qualifications
  • Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
  • Proficient in English, both oral and written is a plus
  • Good communication skills and problem-solving
  • Bachelor's degree from any major
  • Stay up to date with the latest technology and best practices
  • Enjoys working in a fast-paced environment with an entrepreneurial spirit and willingness to constantly innovate processes
  • Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
  • Customer-oriented attitude and mindset