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Customer Experience Jobs

Customer Experience Intern Jobs
By Dealls – Jobs & Mentoring (YC W22) At Indonesia
Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience
Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries
Complete administrative tasks such as data entry, documentation, and reporting as required
Strong verbal and written communication skills in English and Bahasa
Excellent interpersonal skills and the ability to build positive relationships with customers and team members
Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions
Customer Experience/User Experience - Digital & Technology, Seabank
By SeaBank Indonesia At Jakarta, Indonesia
Aligning deliverables with overall user experience strategies optimizing overall customer and end-user experience across all engagement and interactions within the app.
Develop strategies for organizational improvement, touchpoint / channel design, and Customer Experience (CX) service delivery improvements
Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
4-5+ years of relevant experience in consulting/banking/fintech. Prior experience in cx consultancy firm a plus.
Leadership experience; proven track record in mentoring and guiding CX/UX team on project work as well as professional development preferable.
Experience with CX Strategic thinking and experience design principles.
Customer Experience Jobs
By Moladin At Kota Jakarta Selatan, Indonesia
At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)
Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations
Good customer service orientation and excellent interpersonal and relationship skills
Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area
Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry
Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
Customer Experience Agent - Support (1 Year Contract)
By Pelago At Surabaya, Indonesia
Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!
Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields
Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner
Coordinate and liaise between customers and experience providers on booking matters
At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment
Strong communication skills, fluent in both written and spoken english
Customer Experience Jobs
By Kejarcita.id At Area DKI Jakarta, Indonesia
Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.
Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.
Rapi dalam membuat pelaporan spreadsheet.
Customer Experience Officer Jobs
By Gotrade (YC S19) At Jakarta Raya, Indonesia
Other language skills will be an advantage.
Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.
Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.
Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously
Facilitate new account opening which involves reviewing account applications and documents
Following processes and logging technical issues, as well as client feedback, compliments and complaints
Sr. Customer Experience Jobs
By Rey.id At Jakarta Raya, Indonesia
Evaluating and reporting on each team metrics to upper management
Ensuring all agents to be updated by all information shared by Manager / other departments
Do the agent performance review along with Manager
Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation
Proficient in relevant fields, experience in insurance industry will be a plus
2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead
Customer Experience Executive Jobs
By Discova At Bali, Indonesia
Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
An approachable, open-minded personality with great interpersonal and communication skills.
Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
Curated in-house learning courses and opportunities for up-skilling
We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!
Some benefits you can expect:
Customer Experience Jobs
By Aplikasi Super (YC W18) At Tangerang Selatan, Indonesia
Proven experience in customer service, customer support, or a customer-centric role.
Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.
Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proficiency in using customer support software and CRM systems.
Analytical mindset with the ability to derive insights from customer feedback and data.
Customer Experience Researcher Jobs
By Hints Consulting At Indonesia
Higher education and experience in a marketing agency will be a plus.
Conduct customer experience research in Indonesia for both B2C and B2B segments;
Research experience from 1 year;
Knowledge of English/Indonesian at C1 level and above;
Remote work from anywhere in the world;
Cool tasks with different products and markets - sharing experience hand in hand with real professionals in consulting;
Customer Experience Intern Jobs
By LUXEHOUZE At Area DKI Jakarta, Indonesia
Help to manage and improve end-to-end customer journey-related SOP.
Conduct research for best-in-class CX and turn insights into standardized practices and
Support wider CEO Office initiatives.
Final year student from a top university
Adept at user journey research and transforming insights into CX-related process
Excellent analytical thinking and attention to details
Fare Loading With Gds Experience
By ATI Business Group At Jakarta, Indonesia
Excellent analytical and numerical skills
Experienced in travel or tourism industry
Good English proficiency (both written and spoken) is a must
Lead Customer Experience Specialist
By Honeywell At Area DKI Jakarta, Indonesia
Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.
Proven experience in a customer experience management role, preferably in a leadership position.
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.
Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.
Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.
Experience Designer Jobs
By Otterdev At Indonesia
Strong English capabilities - you should be able to converse and type in proper English.
Make sure you have good internet at all times. We’re 100% remote, so this is super important.
We are fully remote: love working from the toilet, secret dungeon, tree house or a cafe? You can do that here
Good understanding of design system creation, UI/UX processes, research, and prototyping
Don’t have years under your belt but confident you can do the job? Come on in.
If you’re think you need to send your degree certificate, you’re in the wrong place.
Customer Experience Specialist Jobs
By Simbadda Group At Jakarta Raya, Indonesia
Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager
Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
Good communication skills and problem-solving
Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
Ensure our customers can have an easy transaction and understanding of our products according to their needs.
Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
Avp - Customer Experience Analyst (Hybrid)
By Citi At Jakarta, Indonesia
Responsible for delivering end state of standard and adhoc reports to Senior Management, Regulatory Agencies and various business partners.
Manage and track experiences for key customer segments and analyze points for improvement.
Governance PIC for CX (MCA, Risk related, IOM management, etc).
Analytical skills to evaluate information from multiple sources.
5-8 years of experience in customer experience marketing or research role;
Experience providing project or product leadership and performing qualitative and quantitative research
Experience Team Jobs
By Desa Potato Head At Denpasar, Indonesia

Well versed in English spoken & written team player has great personality and able to adapt and work under pressure

Jr. Customer Experience Specialist
By Style Theory At Jakarta, Indonesia
Relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
Empathize with every aspect of the customer experience, putting customers’ needs first.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Ensuring the service offering is as seamless as possible
Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
Customer Experience Specialist Jobs
By Eka Hospital At Serpong, Indonesia
Service Excellence / Digital Campaign / Patient Program / Customer Care
handling complaint / customer feedback
Berorientasi dan fokus pada kualitas pelayanan.
Memiliki kemampuan komunikasi dan interpersonal yang baik.
Bersedia melakukan perjalanan dinas ke unit-unit Rumah Sakit.
Bersedia ditempatkan di Corporate Office, Serpong - Tangerang Selatan.
Customer Experience Researcher Jobs
By Jiva At Area DKI Jakarta, Indonesia
Provide project management support to ensure data collection meets studies objectives. Oversee and coordinate all timelines.
Schedule meetings for all assigned studies to ensure project staff understands timelines, responsibilities and study specifications.
Minimum 2 years of field experience required.
Develop and execute case studies and quantitative and qualitative market research studies
Handle primary and secondary market research and gather, analyze and disseminate information.
Communicate study progress and discuss issues with researchers

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and