Customer Experience Researcher Jobs

We are looking for a highly skilled and experienced Customer Experience Researcher to join our team in Indonesia. The successful candidate will be responsible for performing research on customer experiences, both in B2C and B2B segments, and providing valuable insights to our clients. The position requires solid experience in CX research, high language proficiency, and strong skills in the CX project funnel, including outreach, screening, interview techniques, and insights.

• Develop and execute research plans and methodologies;
• Collaborate with cross-functional teams to ensure project success;
• Maintain high levels of client satisfaction;
• Analyze data and provide valuable insights to clients;
• Conduct customer experience research in Indonesia for both B2C and B2B segments;
• Stay up-to-date with the latest CX research and trends.

• Research experience from 1 year;
• Understanding the organization of the process of recruiting respondents for interviews;
• Knowledge of English/Indonesian at C1 level and above;
• Ability to work with Google documents, visualize data and structure reports;
• Higher education and experience in a marketing agency will be a plus.

• Project employment (the opportunity to participate in several cool projects at once);
• Remote work from anywhere in the world;
• Cool tasks with different products and markets - sharing experience hand in hand with real professionals in consulting;
• Flexible work schedule, and it's always convenient;