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Customer Experience Specialist – Bahasa Indonesia (Bangkok)
Company | Agoda |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-06-29 |
Posted at | 11 months ago |
About Agoda
- Perform office-based administrative duties whenever required
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times
- Communicate to Team Leaders and (or) Manager
- Continuously identify work process improvements
- You will be accountable for meeting individual (KPIs) and team goals
- Professionally handle high volume of inquiries from clients and customers
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc
- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Stress tolerance and able to work under pressured environment
- Analytical thinking and high problem-solving skills
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
- Able to work on public holidays and weekends
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
- Willing and able to work on rotating shifts to ensure we meet service levels.
- An excellent command of spoken and written Indonesian & English
- Minimum 2 years of full-time working experiences + at least Bachelor degree is required for those who need to apply for work permit
- Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats
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