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Customer Experience Specialist Jobs

Customer Experience Jobs
By Moladin At Kota Jakarta Selatan, Indonesia
At least a Bachelor’s Degree from a reputable university with an excellent GPA (preferably accounting/finance/business administration)
Having experience in lending business of financial institutions with a minimum of 1 year related to lending operations
Good customer service orientation and excellent interpersonal and relationship skills
Solid oral and written communication skills and able to communicate the process recommendation properly in an operational area
Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry
Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe
Customer Experience Agent - Support (1 Year Contract)
By Pelago At Surabaya, Indonesia
Competitive compensation and benefits - including work flexibility, insurance, unlimited annual leave, remote working and more!
Diploma/ Graduate Certificate in Hospitality Management, Business Administration or related fields
Attend to and resolve customers or experience providers’ enquiries via email, in a prompt, helpful and friendly manner
Coordinate and liaise between customers and experience providers on booking matters
At least 1 year of experience, preferably in a fast paced customer support/ contact centre/ service industry/ operations/ e-commerce environment
Strong communication skills, fluent in both written and spoken english
Customer Experience Jobs
By Kejarcita.id At Area DKI Jakarta, Indonesia
Mengunjungi mitra aktif (sekolah) untuk meningkatkan kepuasan pelanggan.
Melakukan administrasi penjadwalan pelatihan dan bimbingan teknis.
Rapi dalam membuat pelaporan spreadsheet.
Customer Experience Officer Jobs
By Gotrade (YC S19) At Jakarta Raya, Indonesia
Other language skills will be an advantage.
Effective conflict resolution and problem solving skills, strong attention to details with emphasis on timeliness and accuracy.
Excellent rapport-building, communication and listening skills. Strong sense of empathy to understand client needs.
Strong command of computer and typing skills; CX Officers will typically navigate through multiple software programmes simultaneously
Facilitate new account opening which involves reviewing account applications and documents
Following processes and logging technical issues, as well as client feedback, compliments and complaints
Sr. Customer Experience Jobs
By Rey.id At Jakarta Raya, Indonesia
Evaluating and reporting on each team metrics to upper management
Ensuring all agents to be updated by all information shared by Manager / other departments
Do the agent performance review along with Manager
Train and provide assistance to less experienced members of the team on quality procedures, protocols, and documentation
Proficient in relevant fields, experience in insurance industry will be a plus
2-3 years of experience as a Customer Service Agent or 1-2 years of experience as a Customer Service Team Lead
Customer Experience Executive Jobs
By Discova At Bali, Indonesia
Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
An approachable, open-minded personality with great interpersonal and communication skills.
Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
Curated in-house learning courses and opportunities for up-skilling
We are looking for creative, travel-loving and service-centric communicator to join Discova as a Customer Experience Executive!
Some benefits you can expect:
Customer Experience Jobs
By Aplikasi Super (YC W18) At Tangerang Selatan, Indonesia
Proven experience in customer service, customer support, or a customer-centric role.
Collect, analyze, and interpret customer feedback to identify recurring issues, trends, and areas for improvement.
Continuously evaluate customer support processes and propose improvements to enhance efficiency and overall customer satisfaction.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Proficiency in using customer support software and CRM systems.
Analytical mindset with the ability to derive insights from customer feedback and data.
Lead Customer Experience Specialist
By Honeywell At Area DKI Jakarta, Indonesia
Prepare regular reports and presentations on customer experience metrics, trends, and improvement initiatives for senior management.
Proven experience in a customer experience management role, preferably in a leadership position.
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
Proficiency in customer relationship management (CRM) systems and other relevant customer experience tools.
Lead and manage a team of customer experience specialists, providing guidance, coaching, and support to ensure exceptional service delivery.
Develop and implement customer experience strategies, policies, and procedures to optimize customer satisfaction and retention rates.
Customer Experience Specialist Jobs
By Simbadda Group At Jakarta Raya, Indonesia
Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager
Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
Good communication skills and problem-solving
Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
Ensure our customers can have an easy transaction and understanding of our products according to their needs.
Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
Jr. Customer Experience Specialist
By Style Theory At Jakarta, Indonesia
Relevant work experience in a customer-facing customer success, account management or strategic consulting organization
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
Empathize with every aspect of the customer experience, putting customers’ needs first.
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
Ensuring the service offering is as seamless as possible
Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
Customer Experience Specialist Jobs
By Eka Hospital At Serpong, Indonesia
Service Excellence / Digital Campaign / Patient Program / Customer Care
handling complaint / customer feedback
Berorientasi dan fokus pada kualitas pelayanan.
Memiliki kemampuan komunikasi dan interpersonal yang baik.
Bersedia melakukan perjalanan dinas ke unit-unit Rumah Sakit.
Bersedia ditempatkan di Corporate Office, Serpong - Tangerang Selatan.
Customer Experience Specialist – Bahasa Indonesia (Bangkok)
By Agoda At Area DKI Jakarta, Indonesia
Communicate to Team Leaders and (or) Manager
Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
Analytical thinking and high problem-solving skills
Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats
Professionally handle high volume of inquiries from clients and customers
You will be accountable for meeting individual (KPIs) and team goals
Customer Experience Specialist Jobs
By Simbadda Group At Jakarta, Indonesia
Present reports and realistic problems or situations on a weekly and monthly basis to Digital Marketing Manager
Min 2 years of working experience in Customer Experience/ Service at Marketplaces are preferred
Good communication skills and problem-solving
Experience in using CRM (Qontak, Salesforce, Zendesk, etc)
Ensure our customers can have an easy transaction and understanding of our products according to their needs.
Help make decisions on operations, products, and technology based on findings from users & collect feedback based on customer interactions
Westin Experience Specialist Jobs
By Westin Hotels & Resorts At Nusa Penida, Indonesia

Job Number 23091420 Job Category Rooms & Guest Services Operations Location The Westin Resort Nusa Dua Bali, Kawasan Pariwisata Nusa Dua, Nusa Dua, Bali, Indonesia VIEW ON MAP Schedule ...

Customer Experience Manager Jobs
By Ringkas At Jakarta, Indonesia
Comfortable using computers, documentation skills
Proven customer service experience or experience as a Client Service Representative
Strong phone and message contact handling skills and active listening and reading
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Market knowledge is a value add
Westin Experience Specialist Jobs
By Westin Hotels & Resorts At Area DKI Jakarta, Indonesia

Job Number 23088549 Job Category Rooms & Guest Services Operations Location The Westin Jakarta, Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, Jakarta, Indonesia VIEW ON MAP Schedule ...

Digital Experience Specialist Jobs
By Vooya At Area DKI Jakarta, Indonesia
Write the platform requirement documents (design, content, user, and functional requirements)
Work with IT Team by communicating requirements, testing, and providing feedback for the platform
Passionate about technology and customer experience
Understand customers’ needs and research interaction design and technology trends
Create storyboards, user flows, process flows, and site maps
Identify, overview and communicate platform milestones deliverables
Customer Experience (3 Months Contract)
By Jojonomic - The Future of Work At Area DKI Jakarta, Indonesia
Bachelor's degree in Management, Communication, Marketing, Business, or related.
Problem solving and information analysis skills.
Ability to multi-task, prioritize, and manage time effectively.
Minimum 1 year experience in the same field
Giving Training Product Knowlegde for user and admin
Meeting for Gathering Requirment with Client and Team.
Expression Of Interest: Workplace Experience Specialist
By Fingerprint for Success (F4S) At Indonesia
Help job seekers get discovered by our partners based on their anticipated hiring needs.
Provide optional support and resources for job seekers in their career endeavors.
Help individuals understand, and bring out the best in themselves and each other.
Your feedback is a gift! Write to us via:
to help co-create the future of recruitment, together.
Customer Experience Supervisor Jobs
By OrderOnline.id - PT Ordivo Teknologi Indonesia At Bandung, Indonesia
Berpengalaman sebagai Supervisor minimal 2 tahun dibidang yang sama (Customer Relationship Management, Customer Experience, Customer Engagement, Customer Success).
Memastikan database tersegmentasi secara efektif untuk aktivitas Customer Relationship Management yang lebih terarah
Merencanakan, memonitor, dan mengevaluasi campaign internal Customer Relationship Management
Memastikan rencana kerja dan mengelola aktivitas Customer Experience untuk existing customer
Berkoordinasi dengan departemen internal lainnya yang berhubungan dengan pelaksanaan aktivitas Customer Experience
Mengawasi pekerjaan harian tim Customer Experience

Are you passionate about creating amazing customer experiences? We are looking for a Customer Experience Specialist to join our team and help us deliver exceptional service to our customers. If you have a knack for problem-solving and a commitment to providing outstanding customer service, this could be the perfect job for you!

What is Customer Experience Specialist Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment

What is Customer Experience Specialist Qualifications?

• Bachelor’s degree in business, marketing, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Customer Experience Specialist Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service best practices

What is Customer Experience Specialist Experience?

• Previous experience in customer service or a related field
• Experience in resolving customer complaints
• Experience in providing customer service in a fast-paced environment

What is Customer Experience Specialist Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Identify customer needs and suggest appropriate products and services
• Resolve customer complaints and ensure customer satisfaction
• Monitor customer service metrics and provide feedback