Sealand Indonesia Customer Experience Jobs

Communicate business knowledge, product knowledge, and requirements to business and internal support functions

5-6+ years of experience, including 5+ years' managerial experience

Experience in managing operations/customer service and strengthening of control environment

Consistently demonstrates clear and concise written and verbal communication skills, has a solid background in dealing and working with various stakeholder

Bachelor’s/University degree or equivalent experience

Assist and lead the development of new system that will be used as main platform for customer servicing model post OD1.

Communicate business knowledge, product knowledge, and requirements to business and internal support functions

Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders

2-4 years of relevant experience in similar industry, preferably banking industry

Possesses relevant experience in operations especially in customer servicing

Bachelor’s/University degree or equivalent experience

Assist development of new system that will be used as main platform for customer servicing model post OD1.

Communicate business knowledge, product knowledge, and requirements to business and internal support functions

Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders

0-2 years of relevant experience in similar industry, preferably banking industry

Possesses relevant experience in operations especially in customer servicing

Bachelor’s/University degree or equivalent experience

Assist development of new system that will be used as main platform for customer servicing model post OD1.

Strong account management skills, able to uncover customer needs and sell solutions.

Acquires knowledge on how the customers use USP products and identify areas for potential new business.

Excellent interpersonal, communications, and planning skills required.

Experience in an analytical laboratory desired.

Experience in utilizing digital media for outreach campaign desired

Experience delivering oral presentations to groups of people desired.

Good sense of business process, strong leadership and management skills

Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP

Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach

Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

C ompetitive salary and benefits.

Project management experience – to manage end to end execution of marketing activities

Project management: end to end ownership within A&P budget, timeline and quality management

At least 5 years working experience in sales or marketing (alcohol industry experience is a bonus, not a requirement)

Ability to build, manage and maintain effective stakeholder relationship, experience in managing and negotiating with agencies

Attractive remuneration and healthcare benefits 

Familiar and knowledgeable of Thailand and SEA markets (cultural nuances) 

Provide an excellent customer experience via email, live chat, and social media.

1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media.

Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.

Ensure a seamless transaction process throughout our marketplace at all times.

Actively drive resolution of customer issues resulting in customer satisfaction and retention.

Maintain and/or improve your team’s Customer Success Metrics.

Communicate to Team Leaders and (or) Manager

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills

Analytical thinking and high problem-solving skills

Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats

Professionally handle high volume of inquiries from clients and customers

You will be accountable for meeting individual (KPIs) and team goals

Strong computer navigation skills and PC Knowledge

Based on location and/or program, additional experience/skills may be required

Minimum of two years of college education. No prior call center experience is required

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Maintain basic knowledge of client products and/or services

Offer additional products and/or services

Experience with project management software such as Asana or Trello is a plus.

Assist with project management tasks, including coordinating with team members and tracking project progress.

Manage our company's social media accounts and create engaging content.

Minimum of 2 years of experience as a virtual assistant or in a similar administrative role.

Excellent organizational skills and attention to detail.

Strong communication skills, both written and verbal.

Strong leadership and people management skills

Strong organization and time management skills

Strong knowledge of ERP systems is essential; SAP experience is a definite advantage.

Personally and promptly manage all customer complaints and escalations.

Create strong cross-functional collaboration with the other departments including Supply Chain, Finance and Commercial to create continuous business improvement.

To plan and manage change and development in order to improve performance.