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Indonesia Gcb Remainco Customer Servicing Officer - C10
Company | Citi |
Address | Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Perbankan,Jasa Keuangan,Perbankan Investasi |
Expires | 2023-09-20 |
Posted at | 8 months ago |
Job Id: 23683321
- Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
- Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.
- Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standard
- Identify, assess, and run customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up and running agreed and robust operating model and process flow for relevant activities post divestiture period.
- Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
- Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
- Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.
- Provide input into and recommend technology change, process improvements and control framework enhancements
- Assist development of new system that will be used as main platform for customer servicing model post OD1.
- Communicate business knowledge, product knowledge, and requirements to business and internal support functions
- Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders
- Possesses relevant experience in operations especially in customer servicing
- 2-4 years of relevant experience in similar industry, preferably banking industry
- Bachelor’s/University degree or equivalent experience
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