Manager - Core Business Operations - Operations Transformation - Banking - Indonesia

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Work you will do

Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries. We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• ESG and sustainable finance transformation
• Front office / sales and service transformation
• Open banking and market infrastructure initiatives
• Launch of a new Digital challenger bank or digital transformation of an incumbent bank

You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.

You’ll support our clients in their transformation journey by:

• Identifying business requirements/overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
• Understanding how to use technology, human-centered design thinking and innovative approaches to solve our client’s business needs.

• Participating in team problem solving efforts and offer ideas to solve client issues.
• Delivery Management – Project Management, Manage Project Team, Project P&L
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.
• Collaborate with clients to understand their business needs, challenges, and goals within the insurance sector
• Provide subject matter expertise in insurance industry trends, regulations, and best practices to guide clients in making informed
• Conducting relevant research, data analysis, and create reports.
• Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
• Stay updated on emerging technologies, market trends, and regulatory changes affecting the insurance industry to provide proactive advice to clients
• Opportunity Management – RFI /RfP Process, Solution Designing, Budgeting and Account Planning
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Lead or Manage:
• Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain
• Maintaining responsibility for completion and accuracy of work products.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Directors across our Firm are expected to:

• Build and sustain a high-performance culture by cultivating and amplifying individual and team strengths.
• Manage the sustainable development of a strong pipeline of talent for current and future success, by driving a talent experience that differentiates Deloitte.
• Lead behavioral and cultural change through a supportive, collaborative, and highly inclusive environment where team members feel supported, respected, and engaged.
• Develop and sustain long-term, trust-based relationships with stakeholders, clients, and team.
• Lead and act as an exemplary role model for leaders at all levels, whilst continuously promoting a sense of loyalty and energizes others to act.

Enough About Us, Let's Talk About You

If you are someone with:

• Ability to build consensus and foster change in ambiguous settings.
• Minimum 8 years of working experience in the Consulting Industry and/or Financial Services Industry – Bank (Retail / Wholesale / Wealth management).
• Human-centered design thinking, logical structuring, and analytical problem-solving skills
• Exceptional interpersonal, team building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
• Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.g. CRM, core banking, payments, contact center).
• Design and execution of new digital banking propositions across Retail, SME, and Wealth
• Target Operating Model-led transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)
• Experience leading strategy, operating model definition and implementation with these areas:
• Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Front office transformation in banking i.e. sales and service transformation including customer journeys, service blueprints and process redesign
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Commitment to professional excellence, as well as personal and professional growth.
• Has achieved success in growing a consulting practice in both team and revenue.
• Tertiary qualification in a business, finance, or technology discipline.
• Digital transformation of an incumbent bank
• Proficient in excel and PowerPoint usage to present recommendations to client.

Next Steps

So, what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID: 100347

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.