Business Operations And Enablement Specialist

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Performs budgeting, planning, and analysis activities for sales operations.

Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity, and goal attainment.

Performs regular variance analysis for expenses and budgets.

Evaluate pricing structures to ensure fit with company objectives.

Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations.

Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

May develop sales quote tools.

Working at NTT

Sales Operations and Enablement Specialists are accountable for providing full support on sales processes, tools, methods, and systems that will enable the sales teams to achieve overall sales goals and objectives.

Key roles and responsibilities:

• Supports sales teams by creating, evaluating, and optimizing data sets and sales applications and platforms.
• Prepare monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Facilitate sharing of reports and sales data between sales, marketing, and other departments.
• Develop methods for measuring company sales performance.
• Gather data and conduct analysis of company sales and profitability.
• Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems, and tools.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Assist Sales team and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Play a pivotal role in increasing sales team productivity directly contributing to the efficiency of sales processes.
• Implement sales forecasting by analyzing past data and trends to forecast future sales.
• Examine sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Onboard new sales team members on all toolsets and processes.
• Assist with the establishment of sales fulfillment processes and makes recommendations for sales operations enhancement.

Knowledge, Skills, And Attributes

• Good knowledge and understanding of sales processes, tools, and methodologies
• Proficient at Microsoft Excel
• Have the ability to work in a high paced environment
• Excellent communication skills both verbal and written
• Have good analytical skills
• Analytical, with good business and finance acumen
• Must be service-oriented and have a great attitude
• Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment
• Detail-oriented and organized

Academic qualifications and certifications:

• Tertiary level – bachelor’s degree or equivalent

Experience required:

• Experience with Salesforce
• Past experience building sales metrics and models (e.g. pipeline and forecast models)
• Previous sales or sales operations and enablement experience in a business to business sales environment
• Experience with quote tools is an advantage

What will make you a good fit for the role?