Business Operations Manager - Msme Lending

PT Bank Neo Commerce Tbk, formerly PT Bank Yudha Bhakti Tbk, is an Indonesia-based company primarily engaged in the banking business. The Company operates as a technology-based bank. The Company serves customers in the Small and Medium Business (SME), Retail (Consumer), and Mass Market segments, through banking products and services embedded in an ecosystem by optimizing technology.

s:

Responsible to nurture the partnerships handed over from MSME Partnership Team (1 to 100 growth), which includes:

- Understanding Partner's business model, along with Partner and BNC's cooperation model.

- Deliver the value proposition that BNC designs in the business development stage, and to sharpen overtime.

- Manage and oversee Lending operations in order to deliver the level of SLA, user experience, and operational risk.

- Control end-to-end funnel numbers of MSME lending from incoming application to disbursement, including identifying gaps and driving solutions.

- Maintain portfolio quality control after disbursement, including working with Portfolio Credit Risk Team, Product Team, and Collection Team to provide preventive and corrective actions.

Requirements:

- 7-10 years of experience

- A mix of Banking and Fintech exposure is best, but open to consider all-time bankers

- Ideally an ex-Relationship Manager on SME or Commercial Lending division who has transitioned to Business Operations/Business Development role in recent years

- A good persona, adept to adapting to clients' needs, and able to procure custom solutions by negotiating and working with internal stakeholders

- Possess technical troubleshooting and model improvement ability