Indonesia Gcb Remainco Customer Servicing Officer – C09

Job Id: 23683265

Indonesia GCB RemainCo Customer Servicing Officer is responsible to effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Officer will closely work with various in-country and regional functional partners to mainly formulate and setup a robust servicing model for various potential request and maintenance expected to be present post divestiture period related to the non-transferring portfolio.

Responsibilities:

• Communicate business knowledge, product knowledge, and requirements to business and internal support functions
• Assist development of new system that will be used as main platform for customer servicing model post OD1.
• Provide input into and recommend technology change, process improvements and control framework enhancements
• Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
• Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
• Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.
• Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standard
• Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
• Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
• Identify, assess, and run customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up and running agreed and robust operating model and process flow for relevant activities post divestiture period.

Qualifications:

• Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders
• Possesses relevant experience in operations especially in customer servicing
• 0-2 years of relevant experience in similar industry, preferably banking industry

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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