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Customer Care Officer Jobs

Indonesia Gcb Remainco Customer Servicing Officer - C10
By Citi At Jakarta, Indonesia
Communicate business knowledge, product knowledge, and requirements to business and internal support functions
Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders
2-4 years of relevant experience in similar industry, preferably banking industry
Possesses relevant experience in operations especially in customer servicing
Bachelor’s/University degree or equivalent experience
Assist development of new system that will be used as main platform for customer servicing model post OD1.
Indonesia Gcb Remainco Customer Servicing Officer – C09
By Citi At Jakarta, Indonesia
Communicate business knowledge, product knowledge, and requirements to business and internal support functions
Consistently demonstrates clear and concise written and verbal communication skills, experienced in dealing and working with various stakeholders
0-2 years of relevant experience in similar industry, preferably banking industry
Possesses relevant experience in operations especially in customer servicing
Bachelor’s/University degree or equivalent experience
Assist development of new system that will be used as main platform for customer servicing model post OD1.
Customer Care Officer (Semarang)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Karawang)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Makassar)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Cimanggis)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Cimahi)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Bali)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Malang)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Citra Raya)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer (Bandung)
By FDC Dental Clinic Official At Jakarta, Indonesia

Company Description: FDC Dental Clinic Apps adalah Platform layanan Kesehatan gigi & mulut yang sangat mudah digunakan & memiliki banyak fitur yang sesuai dengan kebutuhan pasien. Job ...

Customer Care Officer Jobs
By PT Prospect Motor At Cikarang Selatan, Indonesia
At least 1 year of experience in the related field is required for this position.
Good interpersonal & communication skills
Make calls to customers to remind service
Follow up on customer satisfaction
Make a daily report regarding the results of follow-up
Communicate and interact with customers according to Honda's SOP
Customer Care Officer Jobs
By Five Elements Agency [FEA] At Denpasar, Indonesia
Proven experience as a customer care or similar fields.
Clear, fun, friendly and sweet communication skill and personality.
Proficiency in both written and spoken English and Bahasa Indonesia.
Ability to use formal English and Bahasa Indonesia.
Job Title: Customer Care Officer
You will be in touch with our customers from various backgrounds and origins.
Customer Care Officer Jobs
By Garasi.id At Jakarta Raya, Indonesia
Minimum 2 - 3 years of Customer Care / Customer Service Experience
Having knowledge and background in automotive is a plus
WE ARE HIRING: CUSTOMER CARE OFFICER
Diploma/S1 from a reputable University, Any Major
Quick in learning and mastering customer care systems
Familiar with CRM, CSAT systems and practices
Customer Care Officer Jobs
By PT Paramount Enterprise International At Kota Tangerang, Indonesia
Memberikan informasi yang dibutuhkan oleh pelanggan secara lengkap, ramah, sopan, terkait dengan status tindak lanjut kebutuhan pelanggan.
Menampung berbagai macam keluhan, keberatan, ketidakpuasan ataupun sebagai tempat konsultansi.
Menjadi sumber informasi/perantara antara perusahaan dan pelanggan serta menjelaskan kebutuhan pelanggan dengan menghubungi bagian terkait.
Mengelola kasus keluhan dari konsumen sebagai PIC dari awal keluhan diproses hingga keluhan tersebut selesai.
Melakukan koordinasi dengan divisi lain guna melanjutkan laporan komplain dari pelanggan.
Pendidikan minimal S1 semua jurusan.
Customer Care Officer Jobs
By CV. Rahayu Karya Gemilang At Bandung, Indonesia
Memproses dan mencetak pesanan marketplace toko RKG serta mengatur jadwal pick up pada pengiriman instant
Memberikan pelayanan dan menyiapkan pesanan secara langsung kepada customer yang datang ke Gudang RKG
Memberikan solusi terbaik terhadap kendala yang dialami oleh customer
Berupaya menindaklanjuti setiap permasalahan penjualan, penilaian negatif dari customer
Menjaga dan meningkatkan kepuasan pelanggan dengan memberikan layanan atau service yang baik
Mampu mengoperasikan Ms.Office dengan baik
Customer Care Officer Jobs
By PCP Express At Manado, Indonesia
Minimum high school or equivalent education, preferably with a background in business, logistics, or management.
Work experience in the customer service or logistics field is a plus.
Good communication skills, both verbal and written, in Indonesian and English.
Good interpersonal skills and ability to work in a team.
Good understanding of business and logistics processes.
Customer Care – School For Digital Business (Canggu)
By High & Low Agency At Kerobokan Kaja, Indonesia
Strong verbal communication skills in the English and Indonesia language
Knowledge of customer service best practices and desire to participate in trainings and professional development
Learn the various courses that the campus will be offering
Salary according to experience + BPJS
Willingness to interact daily with customers from a wide range of cultures and backgrounds
Must be comfortable working independently and making minor decisions without direct supervision
Customer Care Representative Jobs
By Rasa Kreative At Bali, Indonesia
Manage customer accounts and provide assistance with order processing and tracking
Strong communication and interpersonal skills
Strong problem-solving skills and attention to detail
Proficient in Microsoft Office and experience with CRM software a plus
who is willing and able to work night shifts as a requirement of the role
Respond to customer inquiries and resolve issues in a timely and professional manner, while Providing exceptional service and ensuring customer satisfaction
Air Logistics Customer Care Specialists
By Kuehne+Nagel At Surabaya, Indonesia
Min 3 years experience in related field
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives.
Strong focus on customer + stakeholder relationships

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Officer to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful advice and support. If you have a passion for customer service and a desire to help people, this is the perfect job for you!

Overview:

A Customer Care Officer is responsible for providing excellent customer service to customers. They are the first point of contact for customers and are responsible for responding to customer inquiries, resolving customer complaints, and providing information about products and services. They must be knowledgeable about the company’s products and services and be able to provide accurate and timely information to customers. They must also be able to handle difficult customer situations in a professional manner.

How To Become an Customer Care Officer:

To become a Customer Care Officer, you will need to have a high school diploma or equivalent. You may also need to have some experience in customer service or a related field. Additionally, you will need to have excellent communication and interpersonal skills, as well as the ability to think quickly and problem solve.

Customer Care Officer Skills:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to think quickly and problem solve
• Knowledge of the company’s products and services
• Ability to handle difficult customer situations
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks

What is Customer Care Officer Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service standards and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service regulations and laws
• Knowledge of customer service best practices

What is Customer Care Officer Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Provide accurate and timely information about products and services
• Resolve customer complaints in a professional manner
• Maintain customer records and update customer information
• Monitor customer feedback and provide feedback to management
• Follow up with customers to ensure satisfaction

What is Customer Care Officer Experience?

• Previous experience in customer service or a related field
• Experience in using customer service software and systems
• Experience in resolving customer complaints
• Experience in providing accurate and timely information
• Experience in following up with customers

What is Customer Care Officer Qualifications?

• High school diploma or equivalent
• Certification in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures

Customer Care Officer Education:

• High school diploma or equivalent
• Certification in customer service or a related field
• Bachelor’s degree in business, marketing, or a related field
• Master’s degree in business, marketing, or a related field
What tools help Customer Care Officer work better?
• Customer service software: Customer service software can help Customer Care Officers manage customer inquiries, complaints, and feedback more efficiently.
• Knowledge base: A knowledge base can help Customer Care Officers quickly access information about products and services, as well as customer service policies and procedures.
• Live chat: Live chat can help Customer Care Officers respond to customer inquiries and complaints in real-time.
Good tips to help Customer Care Officer do more effectively?
• Listen carefully to customers: Customer Care Officers should always listen carefully to customers and make sure they understand their needs and concerns.
• Be patient and understanding: Customer Care Officers should always be patient and understanding when dealing with customers.
• Follow up with customers: Customer Care Officers should always follow up with customers to ensure their satisfaction.
• Stay up to date on products and services: Customer Care Officers should always stay up to date on the company’s products and services.
Common Customer Care Officer interview questions?
• What experience do you have in customer service?
• How do you handle difficult customer situations?
• What do you think makes a good customer service experience?
• How do you stay up to date on products and services?
• What do you think are the most important qualities for a Customer Care Officer?