Air Logistics Customer Care Specialists

Are you a Customer Care Expert focused on Air Logistics? Would you want to work for one of the most important Logistics Company of the world?

Your Role

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your Responsibilities

• To ensure delivery against all financial targets + strategic objectives.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To create, review + refine customer reports.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

Your Skills And Experiences

• Ability to converse in Bahasa Indonesia and English
• Min 3 years experience in related field
• Strong time management skill
• Excellent communication skill
• Knowledge across our operations
• Strong focus on customer + stakeholder relationships