Market Product Operations, Indonesia & Malaysia - Indonesian Speaker

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
1. Responsible for improving core Product ops metrics in ID and MY markets, including but not limited to search growth, content expansion and user experience
2. Responsible for ID and MY candidate pool, monitor regional search data, evaluate quality and effectiveness of online recommendation, understand search needs and preferences based on metric fluctuation, provide localized analysis and suggestions for the product ops team to optimize strategies
3. Manage regional user feedback for search recommendations, take actions and record cases for periodical analysis to improve user experience accordingly
4. Work closely and flexibly with data delivery teams and cross-function stakeholders to achieve regional targets together
Qualifications
What should I bring with me?
1. 3 years+ relevant experience in the tech industry, including but not limited to content, operation, search, or related areas
2. Excellent language skills: Both English and Indonesian will be used as the working language
3. Good data analysis, excellent communication skills and project management/product management experience
5. Experience in working with multiple stakeholders and collaborating across business units
6. In-depth understanding of market culture, and familiarity with the Internet usage habits of local users
7. Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently
8. Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role
9. Your resilience and commitment to self-care to manage the emotional demands of the role
Preferred Qualifications:
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.
- Bachelor's degree majoring in tech or content/culture-related majors is preferred, but not essential.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.