Account Specialist (Indonesia Market - Relocate To Bangkok, Thailand)

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Be coached and mentored by experts in your field.
• Positive culture for you to #BeMore at work.
• Flexible working arrangements.
• Join a global company, winner of hundreds of industry awards.
• Easy to locate area with direct access to public transport.
• Strong learning and development plans for your career growth.
• World-class workspaces.
• Engaging activities and recognition programs.
• Attractive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.

What is your mission?

As an Account Specialist with TDCX, you will be an important member of the sales organization, focusing on the Small and Medium Business (SMB) segment. You will play a critical role in driving the full sales process from prospecting for new customer acquisition to closing deal.

You will help us deliver excellent service to our partner brands by performing these tasks:

• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems
• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success

Who are we looking for?

• Business development, sales account management or consultative selling experience is a plus
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
• Preferably with 3 years of working experience in the related field is ideal for this position
• Excellent communication skills: verbal, written, listening skills
• Candidate must possess at least Bachelor's Degree in any field
• Knowledge of the digital marketing industry will be a plus
• Native Bahasa and Excellent verbal and written communication skills in English

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.