Customer Growth Associate Jobs

Who We Are
Desty's mission is to make digital commerce available for everyone. Founded in September 2020, in the midst of the unprecedented Covid-19 pandemic, we see the urgent needs of a great tool for a fast-growing community of people who want to start their own business. Our solution is a digital platform that serves as a single online destination for creators, influencers, and merchants to promote and sell their products. Desty currently offers two products, a landing page generator called Desty Page and Desty Store, a service that allows users to create an online store complimentary to marketplaces.
Our founding team members are all Internet and e-commerce veterans, with extensive experience from well-known Chinese, SEA & US tech companies such as Alibaba, Google, Facebook, Gojek, Lazada, etc. We currently operate HQ offices in both Jakarta and Hangzhou, China.
At Desty, we welcome people of/from all colors, cultures, sexes, beliefs, religions and ages. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Desty is a place where people from all backgrounds can make an impact.
Responsibilities:

• Provide support for BD Team, responsible for Merchant Onboarding daily communication and operation, able to identify merchant problems and provide solutions.
• Build Trust & Transparency with customer.
• Running day-to-day operation and communication to solve merchant's related problems.
• Provide support for BD team as well as onboarding merchants effectively and successfully in Desty Platform.
• Providing product manual and guide merchants in order to gain a compeherensive understanding about Desty Products.
• Providing recommendations based of merchants feedback for products to feature development.
• Responsible for merchant promotions, based on data performance to be able to optimize the activity.
• Cooperate with internal team and merchants, output product manual, operation methods and other contents, and train merchants through online/offline activities.

Qualification:

• 1-2 years experience in e-commerce background as Customer Growth or Merchant Onboarding is preffered
• Flexible, self-driven, fast, and agile.
• Preferably have an educational background in communications, marketing, or a related field.
• Great communication skill and excel in problem solving.
• Having experience in SaaS company is a plus.