Customer Fund Associate Jobs

Preferably have an educational background in communications, marketing, or a related field.

1-2 years experience in e-commerce background as Customer Growth or Merchant Onboarding is preffered

Great communication skill and excel in problem solving.

Having experience in SaaS company is a plus.

Provide support for BD Team, responsible for Merchant Onboarding daily communication and operation, able to identify merchant problems and provide solutions.

Responsible for merchant promotions, based on data performance to be able to optimize the activity.

- Min 2 Year Experience as Fund Admin in Custodian Bank or Investment Manager

- Bachelor Degree in Accounting or Finance

- self motivated and work on team

Has 0-1 year experience in customer service

Passionate on making the customer experience a positive one

Have knowledge of company products

Handles inbound and outbound customer service calls, chats and emails

Resolves customer and driver concerns completely and accurately using available tools

Uses English and Bahasa in daily communications

Acknowledge and resolve customer complaints.

Experience in working at a Financial Industry, dealing with Mutual Fund as a customer support.

Strong phone contact handling skills and active listening.

Excellent communication and presentation skills.

Ability to multi-task, prioritize and manage time effectively.

Assess our customers by providing relevant consultations.

Drive a ‘customer first approach’ to inbound and outbound management

Managing our support team, a group of experienced customer support experts contracted from around the country.

At least 3 years of experience as Customer Support

Developing and implementing an overarching customer communication plan (throughout multiple stages), in relation to customer information needs of the customer journey,

Keeping CS Platform (i.e. Zendesk), the central hub for all customer support, neat, tidy, and running efficiently.

Updating and reporting on KPIs through CS Platform (i.e. Zendesk) Insights.

Strong stakeholder management and communication skills (written & verbal)

Use your deep SleekFlow product knowledge to resolve client-related issues.

Prior experience with CRM preferred

Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel.

Constant & rigorous training from experience team leads

Prior Experience in SaaS/ Software Industry is preferred

Bachelor degree or above in finance or financial management related major;

Good organization, coordination, project management and communication skills, strong problem-solving skills;

Responsible for the management and reconciliation of the three-party payment accounts;

Strong awareness of risk management and control.

Have rigorous thinking, clear logic, and good writing skills;

Responsible for reconciliation and fund settlement with financial institutions;

●Support the team in operational initiatives, such as pipeline management and knowledge capturing / sharing.

●Bachelor's or equivalent degree in Finance, Accounting, Economics or a related specialty.

●Minimum of 2 years of experience.

●Experience in Sales, Marketing and fundraising in the Capital Market/Startup/Venture Capital/Private Equity.

Job Title: Venture Fund Associates

●Passion for venture investing, startups, and technology, particularly in emerging markets.

5+ years of portfolio management experience within an asset/wealth management firm or family office

Manage equity and bond portfolios to maximize investment returns

Experience in investments across asset classes and geographies required

Excellent knowledge of the financial markets and financial tools

Strong analytic and communication skills

The responsibilities of this role will be broad and varied and include:

2 to 3 years of experience in frontline B2B customer service, preferably in the Blockchain/cryptocurrency/Web3/fintech industry, dealing with global clients.

Passionate about overcoming conventional barriers and going above and beyond to solve complex problem statements while delivering outstanding customer experiences.

Excellent verbal and written communication skills, with proficiency in English and the native language

Knowledge of Blockchain, Cryptocurrency, and Web3 will be considered an added advantage.

Working hours: 7am SGT to 4pm SGT (subject to change as per business requirements)

Serve as the frontline representative for B2B clients, handling all inbound queries

Support the team in operational initiatives, such as pipeline management and knowledge capturing / sharing

Bachelor's or equivalent degree in Finance, Accounting, Economics or a related specialty

Minimum of 2 years of experience.

Experience in Sales, Marketing and fundraising in the Capital Market/Startup/Venture Capital/Private Equity

Strong analytical and problem-solving skills and sound business judgment to identify issues and present creative and practical solutions;

Passion for venture investing, startups, and technology, particularly in emerging markets.

More than 5 years' experience leading fund activities required

Extensive knowledge of accounting principles and processes required

Bachelor's degree in accounting, economics, or equivalent field required

Escalate complex or unresolved issues to a supervisor or manager

Continuously improve knowledge of the company's products and services

Team Player; knows how to build and manage teams in fast paced environments

Strong written and verbal communication skills (English and Bahasa)

Strong problem-solving and analytical skills

Experience in customer service, support, or related field is preferred

Logging and creating both complaint and compliment cases in case management system.

Support Customer Affairs Managers (CAMs) and Customer Affairs Supervisors (CASs) in retrieving accurate travel records and customer information for investigations.

Experience in customer servicing preferred.

Working knowledge of Reservations / Ticketing functions preferred but not mandatory.

Assist in processing incoming customer feedback received via various channels by:

Assigning complaint cases for responses to customers.

Has minimum 2 years’ experience in relevant area.

Has problem solving skills with ability to work well without supervision.

Has a minimum of Bachelor Degree majoring in accounting

Has ability to work independently and maintain good quality of output under deadline pressure.

Well organized, high spirited and self-motivated.

Has ability to work in a team and actively contribute towards team performance

Ensure all valuation reports are checked before forward to Manager FA for review

Hold a minimum bachelor degree in Accounting /Finance

Good communication skills in English need to be in constant communication with other HSBC units and external clients.

Has strong knowledge on Capital Market Industry is an advantage

Skills in Macro's, SQL. Strong preferred

Execute / input client transactions into system