Customer Excellence Associate Jobs

About Rukita

Rukita is the nation’s leading community-driven proptech company, improving urban living across major cities and for hundreds of members. We perfect the modern hassle-free rental experience using our unique approach, designing and operating co-living experiences.

Rukita’s design-driven and end-to-end property management services - powered by technology - allows us to meet the needs of today’s urban living. Focusing on community, convenience and experience, we constantly push the boundaries of quality lives at an affordable price.

The Rukita family is made out of a motley crew of real estate professionals, engineers, technologists, community builders, designers, marketers, happiness officers, and so much more. As a family, we work cohesively, collaboratively, value entrepreneurship, and do whatever it takes to deliver happiness in a living space.

Responsibilities:

• Handles inbound and outbound customer service calls, chats and emails
• Service through contact events such as calls, chats, and email.
• Acts as an ambassador to drivers and customer by providing exceptional customer
• Uses English and Bahasa in daily communications
• Resolves customer and driver concerns completely and accurately using available tools

Requirements:

• Willing to work on "shift"
• Has 0-1 year experience in customer service
• Always looking to grow and put the customer first
• Willing to dedicate their time for their customers
• Have knowledge of company products
• Passionate on making the customer experience a positive one