Card Operations (Associate) Manager

Aspire is the leading all-in-one finance operating system for growing businesses in APAC. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and MSME to realise their full potential.

Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors. In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures. To power our solutions, we have partnered with some of the best companies in the world such as Visa and Wise and helped more than 15,000 businesses using our suite of products.

In 2022, we were awarded Best Employer of the Year and Payments Tech of the Year by Asia Fintech Awards, ranked #1 on LinkedIn's 2022 Top Startups list and were listed on YC Top Companies 2022. In 2023, we ranked Top 10 on The Straits Times Fastest-Growing Companies.

You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.

We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.

About The Role

You are the product expert to customers & internal Aspire teams. You help resolve product escalations, identify and fill process gaps, and drive product improvements with the Tech team.

Cards and card-related payments will be the primary focus area.

• Be the PIC for all card-related escalations and provide resolution to internal and external clients
• Provide feedback, create documentation, and help train other teams to provide first support to clients
• Work closely with account management, onboarding, and support teams to manage & serve our client base
• Identify process gaps and areas of improvement, and make an action plan to achieve those goals

YOUR PROFILE

We would love to get to know you if you are:

• You have done it before - You have previous work experience of at least 5 years in a full-time role working as an analyst
• You are an outstanding communicator - Your replies are concise and clear. You are able to communicate clearly to customers and internal stakeholders. You are able to write and execute SOPs
• You are a problem solver - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will take the steps to investigate and find the best solution
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
• You are analytical - You are either an engineer or have a solid track record in a tech company analyzing data sets and making inferences and conclusions. You are comfortable with spreadsheets

Please note: by submitting your application, you acknowledge that you have read and understood Aspire’s Data Protection Policy for Employees, Freelancers, Contractors and Job Applicants (the “Policy”) , and consent to the collection, use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection, use and disclosure, and make an access or correction request in respect of your personal data, in accordance with the Policy by emailing [email protected] .