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Area Operations Associate (Bekasi)
Company | Gojek |
Address | Kota Bekasi, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Transportasi, Logistik, Rantai Pasokan, dan Penyimpanan |
Expires | 2023-09-02 |
Posted at | 9 months ago |
About The Role
- Support AOM by providing analysis for operations and consumer engagement activities in the area
- Ensure SOP and legal compliance in the district
- Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
- Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
- Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
- Support AOM in product changes roll out in the region
- Learn and apply good insights from an operations perspective during the process of establishing new areas of service
- Having at least 3-5 years experience in operations
- Fluent in Bahasa Indonesia & proficient in spoken and written in English
- Having good communication skills and good attention to detail and routine activities
- Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods
- Able to create creative solutions toward operation issues and empower relevant teams to execute properly
- Having a good understanding of supply and demand planning
- Able to handle communication in community or mass conflict
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