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Customer Excellence Manager Jobs

Customer Excellence Associate Jobs
By Rukita At Area DKI Jakarta, Indonesia
Has 0-1 year experience in customer service
Passionate on making the customer experience a positive one
Have knowledge of company products
Handles inbound and outbound customer service calls, chats and emails
Resolves customer and driver concerns completely and accurately using available tools
Uses English and Bahasa in daily communications
Customer Interaction Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Representing team on project or initiative
Customer Escalation Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level
Monitor and provide response for any escalation
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Center Of Excellence Manager
By PT MAP Aktif Adiperkasa, Indonesia At Jakarta Raya, Indonesia
Education – Bachelor’ degree from any relevant major
Experience – 7+ years’ experience in related field, preferably in Retail Company
Having knowledge of Retail Master Data, Merchandising, Business Process is a plus
Excellent Communication Skills, Analytical, Logical Thinking, & Detail oriented
Special skills – basic function of SAP, ETP, Advanced Ms. Excel
Monitor the execution of Offline Promotion. Ensure that SOP for Promotion is fully executed and that SLA is being followed.
Customer Interaction - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level for inbound call, live chat, click to call
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Customer Marketing Manager Jobs
By Mars At Jakarta Raya, Indonesia
Collects and manages market intelligence for management decision making
Display and activation 3rd party management
3 years trade marketing / customer marketing experience
2 years sales experience in Modern Trade or General Trade
Experienced in leading product launch
E-Commerce knowledge will be an added advantage.
General Manager - Operations Excellence
By WeNetwork At Area DKI Jakarta, Indonesia
15 years in the professional space, in addition to 3 years as a General Manager, couple with strong project management skills
Bachelor's degree in science, engineering, or finance. MBA would be highly beneficial
Provide insights to senior leadership for strategic business decisions and play a key role in leading CI initiatives
Apply a data-driven culture that utilizes digital platforms and advanced processes and technology to build predictability and scalability into the business
Proactively identifying and addressing risks across end to end operations
Preferably have an exposure across various industries and proven success in leading CI/Ops Excellence projects
Sales Excellence Manager Jobs
By PT. Mowilex At Jakarta Barat, Indonesia
Proficiency in data management, analysis, and Business intelligence tools (e.g., Excel, CRM systems, Power BI / Tableau).
Design and manage sales processes, ensuring efficiency and effectiveness across the sales team.
Provide ongoing training and coaching to the sales team to enhance their performance and skills.
Proven experience in sales excellence, strategic planning, or a similar role.
Strong analytical and problem-solving skills with a data-driven approach.
Excellent communication and interpersonal skills to collaborate with stakeholders at all levels.
Customer Development Manager Jobs
By PT. Lotte Shopping Indonesia At Sidoarjo, Indonesia
Bachelor's Degree with Minimum of 3 - 5 years experience in Customer Development / Key Account from Retail or FMCG
Proven ability in sales strategy, data analysis, communication and presentation skills
3 - 5 years experience in Customer Development / Key Account from Retail or FMCG
Target oriented, entrepreneurial and self-motivated
Able to work under pressure and achieve Monthly Sales Target
to organize, monitoring, and expand our customer base and achieve sales target.
Customer Lifecycle Manager Jobs
By Home Credit Indonesia At Jakarta Raya, Indonesia
Designing strategy on customer life cycle management so that customer will engage to the Company.
Cooperate with Finance and Risk to determine the suitable product pricing.
Manage and develop Customer Lifecycle team to improve their performance and meet their expected target.
10+ years Experience in related area
5+ years Experience in financial industry
Expert analytical abilities and the desire to evaluate data to enhance decision making.
Head Of Operational Excellence & Customer Excellence
By FIT HUB At Jakarta Selatan, Indonesia
Effective leader with strong communication skills & stakeholder management, and able to work cross functionally with multiple departments in parallel.
Oversight of customer journeys & experiences/needs balanced with operational/cost efficiency requirements
Develop the strategic plans to achieve continuous business improvement and focus on delivering the high quality customer experience and services.
Lead and manage projects for operational process improvement for cost efficiency and effectiveness.
Experience in dynamics, fast paced and high technology environments is highly preferred.
Extensive experience in assessing established projects or processes for effectiveness and in developing initiatives to support improvement.
Product Manager Customer Excellence
By eFishery At Indonesia
Understand and apply product management practice and ritual to daily work (e.g., PRD, product prioritization, etc)
Creating system to manage all complaints, suggestions, and inputs from users in upstream process
Bridging user's needs with other product managers in upstream ops to ensure the right prioritization
Understanding in customer experience is a huge plus
Together with customer excellence team, building an integrated customer support system
Understanding in supply chain process is a huge plus
Operation Excellence Manager Jobs
By Robert Walters At Cikarang Kota, Indonesia
Knowledge of manufacturing processes and equipment, as well as supply chain management principles
Bachelor's or Master's degree in Engineering, Operations Management, or a related field
Developing and managing metrics: You will develop and manage metrics to track performance and measure the effectiveness of improvement initiatives
At least five to seven years of experience in operational excellence, preferably in a manufacturing environment of Medical Devices or Pharmaceuticals
Experience in leading continuous improvement initiatives, such as lean manufacturing, Six Sigma, and Kaizen
Knowledge of quality standards, such as ISO 9001, ISO 13485, and FDA regulations
General Manager - Operations Excellence
By WeNetwork At Jakarta Raya, Indonesia
15 years in the professional space, in addition to 3 years as a General Manager, couple with strong project management skills
Bachelor's degree in science, engineering, or finance. MBA would be highly beneficial
Provide insights to senior leadership for strategic business decisions and play a key role in leading CI initiatives
Apply a data-driven culture that utilizes digital platforms and advanced processes and technology to build predictability and scalability into the business
Proactively identifying and addressing risks across end to end operations
Preferably have an exposure across various industries and proven success in leading CI/Ops Excellence projects
Customer Excellence Intern Jobs
By Dealls – Jobs & Mentoring (YC W22) At Indonesia
Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience
Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries
Complete administrative tasks such as data entry, documentation, and reporting as required
Strong verbal and written communication skills in English and Bahasa
Excellent interpersonal skills and the ability to build positive relationships with customers and team members
Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions
Operation Excellence Manager Jobs
By Monroe Consulting Group At Cikarang Pusat, Indonesia
Manage the Operational Excellence unit performance and prepare reports to share with direct managers where required.
Having 5+ years of relevant experience.
Previous experience in managing a team.
Experience in the development and implementation of process and systems changes required.
Recommend plans, programs and initiatives to improve unit performance and level of productivity.
Develop and maintain business operations processes, and drive continuous improvement initiatives in coordination with relevant departments.
Operational Excellence Manager Jobs
By Reqruit Asia At Cikarang Pusat, Indonesia
Min. 5 years experiences in Operational Excellence
Strong experience in Manufacturing, will be good advantage if coming from Pharmaceuticals or Medical Devices
Developing and implementing new processes and procedures to improve operational efficiency
Analyzing data to identify operational trends and opportunities for improvement
Coordinating with other departments within the organization to ensure successful implementation of initiatives
Leading projects aimed at improving operational efficiency and reducing costs
Asst Dt Excellence Manager
By Unilever At Kota Tangerang, Indonesia

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and ...

Selling Excellence Manager Jobs
By GSK At Jakarta, Indonesia
Experience working in brand management, sales, marketing or other relevant commercial experience within the Pharmaceutical or Healthcare Industry
Excellent communication, attention to detail, and interpersonal skills
Align & execute EM SE Strategy with LOC priorities. Enables the delivery of business outcomes through excellent execution and capability building
Create operation plan translates business priorities into operational plans in collaboration with cross functional stakeholders
Conduct Learning need analysis discover and validate learning needs using qualitative and quantitative data at individual, team and LOC level
Bachelor’s degree in Business, Marketing or Life Sciences
Asst. Finance Manager – Cd Excellence
By Unilever At Kota Tangerang, Indonesia

DT is one of the most important channels on Unilever, with very diverse characteristics and sizes. Currently, DT related data is scattered, making the analysis and decision-making process take longer ...

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Customer Excellence Manager to join our team and lead our customer service initiatives. You will be responsible for developing and implementing customer service strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview The Customer Excellence Manager is responsible for ensuring that customers receive the highest quality of service and support. This role is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. The Customer Excellence Manager will also be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. Detailed Job Description The Customer Excellence Manager is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. This role will be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. The Customer Excellence Manager will also be responsible for identifying customer service trends and opportunities for improvement, as well as developing and implementing customer service training programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service training and development
Job Experience
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
Job Responsibilities
• Develop and implement customer service strategies to improve customer satisfaction and loyalty
• Monitor customer service performance and provide feedback to staff
• Develop customer service policies and procedures
• Identify customer service trends and opportunities for improvement
• Develop and implement customer service training programs
• Manage customer service staff and ensure adherence to customer service standards
• Respond to customer inquiries and complaints in a timely and professional manner
• Analyze customer service data and metrics to identify areas for improvement