Customer Lifecycle Manager Jobs

Home Credit is a tech-based financial services company. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Our vision is to transform the way the world shops, helping our customers realize their dreams and ambitions by being their innovative shopping partner that combines seamless financing and great everyday deals for everyone. We empower our customers and give them the confidence to achieve their goals. From financing, credit cards, to e-money – we got them covered! Our presence can be found both online and offline.

As Customer Lifecycle Lead, you will be expected to design strategy on customer life cycle management to be leader in field in giving added value to customer

• Designing strategy on customer life cycle management so that customer will engage to the Company.
• Defining and monitoring of customer life cycle KPIs and analyze the result as a source for future improvement.
• Cooperation on new product development in area of acquisition and XSell/UpSell with focus to customer value and lifecycle.
• Cooperate with Finance and Risk to determine the suitable product pricing.
• Lead the team to make counter promo based on competitor monitoring result to ensure the counter promo will run successfully to the targeted customer and the company will be leader in the market.
• Defining customer clusters with different customer value and defining strategy to obtain higher customer value from customer base.
• Analyze and initiate new campaigns and selling strategies so that the customer continuously using Company product.
• Manage and develop Customer Lifecycle team to improve their performance and meet their expected target.
• Lead the team to make counter promo based on competitor monitoring result to ensure the counter promo will run successfully to the targeted customer and the company will be leader in the market.

Requirements:

• Excellent English communication.
• Excellent verbal and written communication skills.
• Strong organizational and planning skills, with ability to effectively coordinate several key projects simultaneously.
• Ability to develop strong working relationships both inside and outside of the organization.
• 10+ years Experience in related area
• Expert analytical abilities and the desire to evaluate data to enhance decision making.
• Proactive, solution-oriented approach to problems.
• 5+ years Experience in financial industry
• Good managerial skill
• Understanding customer life cycle approach and aspects.