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Customer Manager Jobs

Customer Operations Manager Jobs
By Mengantar At Malang, Indonesia
Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team
Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan
Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal
Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support
Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)
Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)
Customer Interaction Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Representing team on project or initiative
Customer Fulfillment Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal an Ensure all service request and complaint on target service level
Have capability to monitor outstanding all service request and complaint
Fulfill and resolve all customer service request and complaint
Perform team monitoring and coaching to improve team performance
Customer Escalation Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level
Monitor and provide response for any escalation
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Assistant Manager Customer Facing Dcom
By Unilever At Kota Tangerang, Indonesia
Collaborating with Customer Service Operations team for smooth order management: order entry, order validation, allocation and shipment planning
Collaborating with Customer Development (CD) team to manage sales achievement and operational excellence
Minimum 2 years of Supply Chain or Ecommerce experience
Strong analytical skills and attention to detail
Strong influencing and interpersonal skills
Become a part of a high-energy team of dCommerce, blending in a highly fast-paced environment.
Customer Interaction - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level for inbound call, live chat, click to call
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Customer Marketing Manager Jobs
By Mars At Jakarta Raya, Indonesia
Collects and manages market intelligence for management decision making
Display and activation 3rd party management
3 years trade marketing / customer marketing experience
2 years sales experience in Modern Trade or General Trade
Experienced in leading product launch
E-Commerce knowledge will be an added advantage.
Customer Development Manager Jobs
By PT. Lotte Shopping Indonesia At Sidoarjo, Indonesia
Bachelor's Degree with Minimum of 3 - 5 years experience in Customer Development / Key Account from Retail or FMCG
Proven ability in sales strategy, data analysis, communication and presentation skills
3 - 5 years experience in Customer Development / Key Account from Retail or FMCG
Target oriented, entrepreneurial and self-motivated
Able to work under pressure and achieve Monthly Sales Target
to organize, monitoring, and expand our customer base and achieve sales target.
Customer Lifecycle Manager Jobs
By Home Credit Indonesia At Jakarta Raya, Indonesia
Designing strategy on customer life cycle management so that customer will engage to the Company.
Cooperate with Finance and Risk to determine the suitable product pricing.
Manage and develop Customer Lifecycle team to improve their performance and meet their expected target.
10+ years Experience in related area
5+ years Experience in financial industry
Expert analytical abilities and the desire to evaluate data to enhance decision making.
Area Manager - Pulp & Paper Customer Focus
By Michael Page At Area DKI Jakarta, Indonesia
Excellent mentoring, coaching and people management skills
8 years of experience as sales or marketing manager in an industrial environment
Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
Develop and manage new and existing key account within Pulp & Paper industry
Excellent remuneration package based on experience
Key commercially focused role|Challenging job with great scope for growth
Customer Engagement Manager Jobs
By Zurich Insurance At Area DKI Jakarta, Indonesia
Familiar with CRM or customer management platforms and comfortable with the use of marketing technology
Work with the Customer Knowledge and Experience team to ensure clear customer journey and engagement path
Communicate benefits to customers to increase engagement and satisfaction with Zurich
Responsible for communications and campaigns to existing customers
Create and maintain relationships between Zurich and its P&C customers
Utilize input from data analytics segmentation to ensure relevant and motivating customer communications
Expression Of Interest: Customer Marketing Manager
By Fingerprint for Success (F4S) At Indonesia
Help job seekers get discovered by our partners based on their anticipated hiring needs.
Provide optional support and resources for job seekers in their career endeavours.
Help individuals understand, and bring out the best in themselves and each other.
Your feedback is a gift! Write to us via:
to help co-create the future of recruitment, together.
Sc Customer Solution Manager
By Danone At Area DKI Jakarta, Indonesia
Ensure attainment of project KPIs and availability of relevant resources from relevant parties (warehouse, transport scheduling, driver management, logistics at plants).
D. Data Management & Reporting
Develop New Transportation Model of Distributor
Identify and engage key stakeholders for transportation projects, design and implement collaboration package to ensure stakeholders are at all time aligned.
Proactively provide supports to overcome issues faced by team members/stake holders regarding transportation.
B. Single point of contact to distributor for Supply Chain initiatives
Customer Affairs Manager Jobs
By Singapore Airlines At Singapore, Singapore
Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.
Possess a good university degree.
Have a flair for and enjoy writing

Are you an experienced customer manager looking for a new challenge? We are looking for a motivated individual to join our team and help us provide exceptional customer service. You will be responsible for managing customer relationships, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and are looking for an opportunity to make a difference, this could be the perfect job for you!

Overview A Customer Manager is responsible for managing customer relationships and providing excellent customer service. They are responsible for developing and maintaining customer relationships, understanding customer needs, and providing solutions to customer problems. They are also responsible for ensuring customer satisfaction and loyalty. Detailed Job Description A Customer Manager is responsible for managing customer relationships and providing excellent customer service. They are responsible for developing and maintaining customer relationships, understanding customer needs, and providing solutions to customer problems. They must be able to identify customer needs and develop strategies to meet those needs. They must also be able to identify customer issues and develop solutions to resolve them. They must be able to communicate effectively with customers and provide them with the best possible customer service. Job Skills Required
• Excellent customer service skills
• Strong communication skills
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to identify customer issues and develop solutions
• Ability to build and maintain customer relationships
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• Previous customer service experience
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Excellent customer service skills
• Strong communication skills
• Ability to identify customer needs
• Ability to develop strategies to meet customer needs
• Ability to identify customer issues and develop solutions
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Previous experience managing customer relationships
• Previous experience in a customer service role
Job Responsibilities
• Develop and maintain customer relationships
• Understand customer needs and provide solutions
• Identify customer issues and develop solutions
• Communicate effectively with customers
• Provide excellent customer service
• Ensure customer satisfaction and loyalty
• Monitor customer service trends and best practices
• Utilize customer service software and CRM systems