Telesales Retention Manager Jobs

Responsibilities:

• Negotiating with customers to renew contracts and retain business.
• Gathering information about customer complaints (HOWs, WHYs)
• Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
• Developing aggressive retention strategies based on customer feedback.
• Building positive relationship with customers and business associates.
• Meeting with the sales team to propose customer retention solutions.
• Communicating with customers and sales representative.
• Writing and presenting customer behavior reports.

Key Skills:

• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to learn about products and services and describe/explain them to prospects.
• Perform team work in sales oriented environments.
• Min Diploma, or Bachelor Degree in Economics, Sales, Marketing or related field.
• Proven experience as telesales representative or other sales/customer service role.
• Good communication skills in English
• Min 5 years experience in Telesales, Customer Service, Sales, or Marketing.
• Highly motivated and determined
• Excellent skills In Microsoft.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

*Working will be full remote (WFH)