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Telesales And Cs/Cx Lead

Company

Hacktiv8 Indonesia
Address Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Program Administrasi Pendidikan
Expires 2023-08-13
Posted at 9 months ago
Job Description
What You'll Do:
  • Updating conversation channels and the team with the latest update regarding the company’s programs and other essentials updates
  • Working on the reporting, data, and other administration that the team needed
  • Enabling a two-way stream with customer facing teams through – collecting feedback from customer facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding and sales teams to align with the larger CS/CX and Telesales strategy. Making sure the strategy align to the larger market, and business goals and outcomes
  • Encourage problem-solving, strategic thinking and customer-orientation amongst the team
  • Approaching and persuading every lead from all marketing channels and presales channels in order to achieve target conversion
  • Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kind of customer interactions, transactions, and engagements - from purchase to product return to customer support
  • Create and implement an analytics strategy for best in class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
  • Monitoring the tuition payment status off all accepted students to differentiate customers from Presales effort and Marketing effort
  • Setting up schedules and running interviews as well as administering entrance test for applicants
  • Ensure that the CS/CX team and Telesales team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey.
Role Requirements:
  • Good English proficiency in both writing and speaking
  • Self-motivated and driven to succeed
  • A team player and has growth mindset
  • Excellent research, analytical, and reporting skills
  • 2+ years working experience in sales, cs/cx, telesales, headhunter industry, or other related fields
  • Target and result oriented, also highly initiatives when it comes to problems solving that related to students and potential students
  • Excellent understanding on product knowledge
  • Bachelor’s degree in any major, preferably in communication, business management, or any related fields
  • Highly skilled in persuasive and consultative selling
  • Strong communication and interpersonal skills
  • Highly proficient with CRM, Sales tools, Google Workspace, and Microsoft Office