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Home Business Touchpoint Jobs

Company

PT. XL Axiata Tbk
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Telekomunikasi
Expires 2023-10-05
Posted at 8 months ago
Job Description
Description
Job Purpose: define the vision for the home digital touchpoint, websites and online channels through a roadmap
Key Accountabilities
  • Define customer online channel journey through website, ecommerce platform and to look opportunities to monitize customer interaction
  • Daily monitor of touchpoint visitor experience, identifiying customer needs and taking proactive steps to maintain positive experience
  • Develop plans and execute functional strategies for many tools and application requiring coordination and integration across multiple units as well as provide input into strategic decisions affecting customer acquisition and marketing initiatives
  • Track customer experiences via metrics across online and offline channels, deviced and touchpoint
  • Manage and own the day to day product management functions such as product delivery, as well as help the team prioritize, negotiate, and remove obstacles to achieve business result
  • Define end to end customer , ui, ux ,and derived it into spesific backlog to improve customer experience across the digital platforms