Cx Lenders Jobs

Proven ability of task management, project management and prioritization to ensure a smooth operation

Bachelor's degree with 2+ years working experience (experience in CX or User Research will be an advantage)

Strong communication, logical thinking and problem-solving skills

Analyze, prepare and distribute various consumer listening reports

Find & analyze user sentiments & feedback on specific product, initiative or feature based on CS tickets & NPS

Conduct user studies & competitors analysis on an ad-hoc and BAU basis

Experienced in building high-performing teams

Experienced in managing marketing function as a strategic business partner

Put forward integrity, customer-centricity, and simplicity

Balanced in logical thinking and creative artwork visualization

Strong in presentation planning and delivery

Have clarity in thought process and step-by-step thinking approach

Able to engage customers’ senior management to articulate the company’s values and offering

Fundamental knowledge of business finance and able to perform costing and pricing analysis

In-depth experience in enterprise IT products and services, preferably in Customer Experience related products

Broad knowledge of enterprise IT solutions and possess good understanding of latest market trends

Good communication skills and willingness to collaborate with all stakeholders

Collaborate with product managers to understand existing products and services strengths

·Able to engage customers’ senior management to articulate the company’s values and offering

·Fundamental knowledge of business finance and able to perform costing and pricing analysis

·In-depth experience in enterprise IT products and services, preferably in Customer Experience related products

·Broad knowledge of enterprise IT solutions and possess good understanding of latest market trends

·Good communication skills and willingness to collaborate with all stakeholders

• Collaborate with product managers to understand existing products and services strengths

• Able to engage customers’ senior management to articulate the company’s values and offering

• Fundamental knowledge of business finance and able to perform costing and pricing analysis

• Collaborate with product managers to understand existing products and services strengths

• In-depth experience in enterprise IT products and services, preferably in Customer Experience related products

• Broad knowledge of enterprise IT solutions and possess good understanding of latest market trends

• Good communication skills and willingness to collaborate with all stakeholders

Bachelor’s degree in any major, preferably in communication, business management, or any related fields

2+ years working experience in sales, cs/cx, telesales, headhunter industry, or other related fields

Highly skilled in persuasive and consultative selling

Strong communication and interpersonal skills

Excellent research, analytical, and reporting skills

Excellent understanding on product knowledge

Able to engage customers’ senior management to articulate the company’s values and offering

Fundamental knowledge of business finance and able to perform costing and pricing analysis

Collaborate with product managers to understand existing products and services strengths

In-depth experience in enterprise IT products and services, preferably in Customer Experience related products

Broad knowledge of enterprise IT solutions and possess good understanding of latest market trends

Good communication skills and willingness to collaborate with all stakeholders

Min. 3 years experience as moderator in FGD/IDI

Have good interpersonal Skills (include Negotiation, Presentation, Consultancy)

Would be beneficial to have experience in both consultant and client side

Conducting research / assessment activity related to Customer and Product Insight:

Identify Business Questions which need to be answered through Consumer Research and provide recommendation from Customer Point of View

Customer Feedback monitoring on new product launches, tracking study (BHT, Brand Preference, etc)

Min 3 years experience as moderator in FGD/IDI

Have good interpersonal Skills (include Negotiation, Presentation, Consultancy)

Would be beneficial to have experience in both consultant and client side

Identify Business Questions which need to be answered through Consumer Research and provide recommendation from Customer Point of View

Customer Feedback monitoring on new product launches, tracking study (BHT, Brand Preference, etc)

Issue based analytics & recommendation based on Root Cause Identification from specific business problem

Are highly analytical with advanced skills in Excel and PowerPoint

Provide insights at a customer, country, eCommerce or Health category level

Ensure consistency of reporting and track results

Help prioritise and shape the category growth stories. Globally.

Are hungry to learn and develop a deeper understanding of what drives sales in a global business

Are action-orientated, a pragmatic problem solver

Setting expectations with senior sales management through timely and accurate forecasting, pipeline, and sales activity reporting

Manage the business to (over) achieve sales targets & KPIs

Developing a deep understand of the product offering, customer need, and competitive landscape

A minimum of 8 years direct sales experience in Software or Solution selling to end-users, familiarity with SaaS a plus

Five+ years’ experience managing successful sales teams

Experience managing subscription new business sales a plus

- Bachelor degree in Business Management, Sales, Finance, or any other related field

- Have a working experience in capital markets, investment banking industry and management consulting is a plus

- Enthusiastic, Passionate, Detail, Customer-oriented and have a very good administrative skills,

Create Operational workflow, OKR/KPI, SOP and implement operational excellence in the company, especially on the Operation Division.

Monitor all operational team and empower them to achieve their OKR/KPI

Lead Operations team including Supervisor, Investor relation, Support relation

Minimum of 5+ years of experience as a business analyst/consultant/product management roles (technical)

Collaborate with product and engineering teams to prioritize requirements and features.

Analyze user feedback and data insights to improve the platform, processes, and user experience.

Manage the commercial strategy with platform vendors.

Proven experience in building large-scale platforms used by an extensive number of users

Strong knowledge of product development methodologies and the product lifecycle.

Experienced in building high-performing teams

Experienced in managing marketing function as a strategic business partner

Define and orchestrate an industry-based customized pitch presentation materials. Handle Deck Standardization template and socialize to all stakeholder

Ad-hoc request of editing image/vide, shooting and broadcasting.

Socialize to small testing groups to get the impressions and feedback to agency/vendor to revise the KV

Responsible to check, monitor, evaluate and plan proper action for all touchpoint performance, visit, transaction, analytics, etc.