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Cx Analyst, Operations Jobs

Company

Shopee
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-10-13
Posted at 7 months ago
Job Description


  • Analyze, prepare and distribute various consumer listening reports
  • Identify opportunities for feature improvements based on user needs, market conditions and competitors
  • Conduct user studies & competitors analysis on an ad-hoc and BAU basis
  • Find & analyze user sentiments & feedback on specific product, initiative or feature based on CS tickets & NPS


Requirements


  • Strong communication, logical thinking and problem-solving skills
  • Bachelor's degree with 2+ years working experience (experience in CX or User Research will be an advantage)
  • Ability to analyze and gather insights from data to determine actionable items
  • Good comprehension of technology and comfortable working with technical tools (e.g. Microsoft Excel, etc)
  • User-centric mindset with the ability to empathize with users' pain points
  • Proven ability of task management, project management and prioritization to ensure a smooth operation