Cx Researcher Jobs

Qualitative Research Expert, who will lead the execution of research / assessment activity related to Customer experience such as Usability Testing, Usage and Attitude, Customer Satisfaction (via FGD, IDI, etc.).

Coordinate with other stakeholder (Proposition, Customer Solutions, and other business) in order to give insight and recommendation from Customer Point of View.

1. Conducting research / assessment activity related to Customer and Product Insight:

• Issue based analytics & recommendation based on Root Cause Identification from specific business problem
• Design questionnaire for research study.
• Design DG for FGD and IDI. Doing moderation and share the outcome to Business User
• Identify Business Questions which need to be answered through Consumer Research and provide recommendation from Customer Point of View
• Customer Feedback monitoring on new product launches, tracking study (BHT, Brand Preference, etc)
• Convince the result of ideas testing to business colleague
• Explore and test product ideas for future product roadmap

2. Team collaboration

Job Requirements

Qualification:

• Have high energy to learn new methods in working
• Min 3 years experience as moderator in FGD/IDI
• Expert in Qualitative Method in Research
• Bachelor’s Degree in Social Science/Statistic/etc who are familiar with Research and Statistical Process
• Expert in Quantitative is a plus point
• Have good interpersonal Skills (include Negotiation, Presentation, Consultancy)

Experience:

Min 3 years in Consumer Research

Would be beneficial to have experience in both consultant and client side