Client Manager, Indonesia Jobs

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

We are looking for an ambitious Client Manager to join our Client Management Team in Indonesia. As part of the Client Management Team, you will work in a fast-paced environment with the existing team and other functions across the group.

What you will do:

• Occasionally undertaking a “shift” on Telum’s customer service platform to better understand the client experience.
• Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts.
• Identify customers’ needs and wants in terms of the Telum product.
• Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
• Work with the customer support team (the Talk team) to ensure quality of all client interactions.
• Execute an effective onboarding programme for new clients where needed.
• Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Group Head of Clients.
• Have responsibility for an ongoing client training programme and undertake client trainings.
• Work closely with the Group Head of Clients on client engagement and strategy where needed.
• Examine client usage data to maintain and grow existing accounts.
• Ensure instant and timely communication with clients across a variety of channels (phone, email etc.) where needed.
• Assist with developing an ongoing client event series.
• Ensure clients are aware of Telum’s features & functionality.
• Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
• Work closely with the Group Head of Clients to train up and mentor new client management team members including but not limited to Client Manager and Junior Client Managers.

What we’re looking for:

• Hands-on experience with CRM platforms.
• Strong work ethic.
• Public speaking.
• A customer-oriented mindset.
• Have in-depth understanding of the PR market.
• Attention to detail.
• Drive to excel and go beyond.
• Problem-solving aptitude.
• Interpersonal skills.
• Ability to work in a fast-paced environment.
• Creativity and innovation skills.
• Excellent communication and negotiation skills.
• Ability to work well with others.
• Ability to build relationships with clients.
• Strong project management skills.
• An organized approach to work.
• Degree educated or equivalent experience

What we offer:

• Company social events
• Annual leave: 13 days
• A comprehensive training and development programme to support your career progression
• A hybrid working environment
• Our office is just walking distance from Bendungan Hilir MRT station

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you.