Professional Services Manager - Asia

Create a better future!

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining and cement. We need your sales skills, curiosity, and drive for change to fulfill our goal, so join a global market leader with more than 140 years in the cement business.

This role leads the Professional Services (Service centre and Field service Departments) teams in the Asia Region to become best in class, as measured by safety, quality, delivery, and cost, for the servicing of minerals processing equipment and spare parts.

Your Responsibilities

• Grow revenue and Margin in region for Field Service and Service centre work.
• Collaborate with sales and product teams to identify new potential offerings.
• Establishes the organization structure and management systems for designated area
• Represent professional services to external audiences through various sales and marketing activities.
• Maintain roadmap for Professional Services offerings.
• Will work across multiple countries in Asia
• Develop and manage sustainable, profitable model for team with monthly revenue targets.
• Assures contract to be performed as per agreed contractual parameters between FLSmidth & Client
• Manage professional service team in respect to milestones, activities and goals.
• Provide pre-sales and post-sales technical assistance to Capital sales team
• Develop and manage sustainable, profitable model for team .
• Represent professional services to external audiences through various sales and marketing activities.
• Supports the company’s operations and performance planning
• Coordinates business activities with FLSmidth and external stakeholders
• Manage and resolve issues and contribute to business unit/area development.
• Develop appropriate Footprint and resources to deliver on targets.
• Manage professional service team in respect to milestones, activities and goals.
• Provide assistance to sales team in selling professional services to clients.
• Develop and maintain productive relationships with sales team.
• Responsible for planning, maintaining and developing work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources for Field Service and Service Centres
• Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
• Undertakes executive decisions related to relevant contracts with Client

What You Bring

• OEM experience
• You are an experienced leader of people
• Relevant degree qualified (preferred)
• Strong Safety Leadership skills
• Sound Leadership experience in successfully building and managing large permanent operational teams
• Substantial experience in senior operations management or large complex organizations
• Demonstrated expert in LEAN implementation

What We Offer

• Development and training within a respected global OEM company
• Competitive remuneration package on offer
• Job security in a volatile market. Since 1882, FLSmidth have operated successfully within a global environment
• Purchased annual leave options
• Involvement with community and charity initiatives

Shortlisting for this position will commence immediately. All candidates will be required to pass a Pre-Employment Medical & Drug and Alcohol test. Applications from 3rd parties will not be accepted.

You will join a team of more than 11,000 talented and ambitious people, working across more than 60 countries. We pride ourselves on an inclusive culture supporting diversity and equality. With us, you are challenged to see things from a different perspective, and you will experience why differences are a strength. We believe in a healthy balance between career and personal aspirations, and above all, in a workplace that provides safety for all.