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Customer Operations Manager Jobs

Customer Operations, Operations, Seabank (Semarang, Contract Based)
By SeaBank Indonesia At Boawae, Indonesia
Minimum 0-1 years of experience in Customer Operations or related positions
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
Good communication and presentation skill.
Conduct the standards and procedures that apply in communicating with customers.
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
Customer Operations, Workforce Management (Jogja)
By Shopee At Yogyakarta, Indonesia
Min. 2 years of working experience in related field (experiencing in WFM such as forecasting and Scheduling would be an advantage)
Create schedule (for L1 & L2 CS) and monitor changes to schedule, in order to ensure adequate daily resource coverage
Forecast manpower planning within the CS Team (based on forecast projection from BI), in order to ensure adequate daily resource coverage
Create, compile, and report, all KPI/CSAT/best performance, and scorecard achievements in Operations from Sales Force
Min. Bachelor's Degree in any major
Good with numbers and data interpretation
Customer Operations Manager Jobs
By Mengantar At Malang, Indonesia
Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team
Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan
Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal
Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support
Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)
Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)
Operations Manager Jobs
By NES Fircroft At Balikpapan, Indonesia
Formal Education Mining or Civil Engineering Degree or possibly Project Management.
Provide a leadership role in the Management of the mine, developing & continuing the participative communicative culture established.
Ensure that the client’s fixed assets are managed to achieve optimum levels of availability, whole life cost and performance capabilities.
Manage the workforce to create a safe, productive, cost conscious work ethic through a cooperative approach with the workforce and unions.
Manage the mine and Client to achieve budgeted profit margins.
Manage all operating costs to achieve minimum cost per tonne of Product.
Operations Manager Jobs
By Gear Inc. At Surabaya dan Sekitarnya, Indonesia
Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.
Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills
Ensure Adequate staffing of high skilled and qualified workforce across all roles and functions.
Anticipate client needs proactively and translate requirements into executable action plans with clear objectives, goals and timelines.
Managed at least 300 employees across multiple lines of business
Excellent English communication skills, both verbal and written in English (C2) and Bahasa Indonesia.
Rkef Operations Manager Jobs
By Nickel Industries Limited At Morowali, Indonesia
·Support Senior JV management in all aspects of the RKEF operations.
·Form a work group with partners and an operational management team for programs on carbon footprint reductions.
·Minimum 8 years of experience in construction and operations of RKEF plants
·Minimum of 4 years experience in RKEF Operations.
Nickel Industries is a leading nickel producer in Indonesia.
·Minimum Degree in Metallurgy – Pyrotechnical preferred
Operations Manager Jobs
By PT. Tri Mitra Dewanata At Denpasar, Indonesia
Manage the daily functions of the business
Manage budget to align with goals of business
2+ years of experience in a similar role
Strong organizational and communication skills
Establish and maintain business standards for accuracy, productivity and reliability
Prepare annual performance review and reevaluate processes
Customer Interaction Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Representing team on project or initiative
Customer Escalation Spv - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level
Monitor and provide response for any escalation
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Operations Manager Jobs
By Tekpak Indonesia, PT At Cikarang Utara, Indonesia
Manage the daily functions of the business
Manage budget to align with goals of business
5+ years of experience in a similar role
Strong organizational and communication skills
Establish and maintain business standards for accuracy, productivity and reliability
Prepare annual performance review and reevaluate processes
Operations Manager Jobs
By Liberta Hotel International At Seririt, Indonesia

Managing 1 star Hotel with 37 rooms in Seririt, Buleleng, Bali

Operations Manager Jobs
By Lolliestory Official At Bandung, Indonesia
Manage the daily functions of the business
Manage budget to align with goals of business
3+ years of experience in a similar role
Strong organizational and communication skills
Establish and maintain business standards for accuracy, productivity and reliability
Prepare annual performance review and reevaluate processes
Customer Interaction - Manager
By UOB At Jakarta Raya, Indonesia
Manage and assist workload during peak time to maintain service to customer
Manage relationship with internal Contact Centre and external to follow up customer’s request and solve complaint.
Ensure all interaction services normal and on target service level for inbound call, live chat, click to call
Monitor and provide initial response for query from email and social media
Perform team monitoring and coaching to improve team performance
Coordinate with training team and Quality assurance for quality improvement
Operations Manager Jobs
By Bocorocco Shoes At Kota Tangerang, Indonesia
Minimum pendidikan S1, lulusan Business atau Management
Leadership & Communication skill yang tinggi.
Memiliki pengalaman min. 2-3 tahun di bidang Operational
Memiliki kemampuan dalam bekerja secara mandiri atau kolaboratif dalam pengaturan tim.
Memiliki pemikiran yang out of the box (creative thinking).
Senang memimpin dan mengatur semua hal yang berkaitan dengan Operasional.
Customer Marketing Manager Jobs
By Mars At Jakarta Raya, Indonesia
Collects and manages market intelligence for management decision making
Display and activation 3rd party management
3 years trade marketing / customer marketing experience
2 years sales experience in Modern Trade or General Trade
Experienced in leading product launch
E-Commerce knowledge will be an added advantage.
Operations Manager Jobs
By Outpost At Bali, Indonesia
Advanced computer skills on MS Office, Google for Business and database management.
Posses superb customer relationship management.
Degree in Hospitality Management is preferable.
Works with the General Manager to ensure all expenses & revenue is properly documented.
Handles guest complaints and ensuring best guest experience.
Able to deal effectively with conflict and manage difficult employee relations situations.
Operations Manager Jobs
By Abhitech Matra Indah At Area DKI Jakarta, Indonesia
- Responsibility over projects P&L, operation and digital transformation
- Lead and direct safe, effective, and profitable operation
- Ensuring every order received is delivered efficiently with the highest service quality and on time
- Ensuring every car is being utilized maximally to reach optimal productivity
- Evaluate and control all operational costs to ensure cost-efficient business operations
- Establish and implement current and long-term plans and objectives
Operations Manager Jobs
By Mamame Whole Foods At Cakung, Indonesia
Communicating regularly with upper management regarding problems or issues impacting production.
The operations manager is responsible for the technical management, supervision, and control of industrial production processes.
Apply and follow national, international, and internal requirements quoted in standards, regulations, and other specifications related to the manufacturing of food.
Hire, train & manage the team to ensure desired performance is achieved and all operating standards are adhered to.
Minimum of 5 years of experience in a related field.
Excellent problem-solving skills and strong analytical skills.
Customer Operations, Operations, Seabank (Surakarta, 6-Months Contract)
By SeaBank Indonesia At Boawae, Indonesia
Minimum 0-1 years of experience in Customer Operations or related positions
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
Good communication and presentation skill.
Conduct the standards and procedures that apply in communicating with customers.
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
Customer Service Operations Manager
By PT Adhikara Bangun Abadi At Jakarta, Indonesia
Has experiences in Operations & Services
Good knowledge in Data Driven & Digital System (Software, Google Sheet, Google Drive,etc)
Manage Operation Department, Team, Manage Customer (Customer Retention, Customer Relationship, Handling Complains, Problem Solving and Decision Making).
Min. Bachelor Degree any major
Good & Strong Leadership, Good Communication, Manpower Plan, Develop Team, Agile and Mobile Person
Oversee & Control Productivity and Utility Manpower

Are you looking for an exciting opportunity to lead a team of customer operations professionals? We are looking for a Customer Operations Manager to join our team and help us provide exceptional customer service. You will be responsible for managing customer operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a challenging and rewarding role, this could be the perfect job for you!

Overview:

A Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices.

Detailed Job Description:

The Customer Operations Manager is responsible for overseeing the day-to-day operations of customer service teams. They will ensure that customer service teams are providing excellent customer service, resolving customer issues quickly and efficiently, and meeting customer service goals. They will also manage customer service staff, develop customer service policies, and ensure customer service teams are following best practices. The Customer Operations Manager will also be responsible for monitoring customer service metrics, analyzing customer feedback, and identifying areas of improvement.

What is Customer Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service best practices
• Ability to work independently and as part of a team
• Proficiency with customer service software and other related technologies

What is Customer Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies

What is Customer Operations Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and other related technologies
• Knowledge of customer service metrics and analytics
• Knowledge of customer service policies and procedures

What is Customer Operations Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience with customer service software and other related technologies
• Experience with customer service metrics and analytics

What is Customer Operations Manager Job Responsibilities?

• Manage customer service teams and ensure customer service goals are met
• Develop customer service policies and procedures
• Monitor customer service metrics and analyze customer feedback
• Identify areas of improvement and develop strategies to improve customer service
• Train and mentor customer service staff
• Ensure customer service teams are following best practices