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Related keywords
- Customer Service Semarang
- Customer Service Operations Manager
- Customer Development Operations Finance Manager
- Customer Operations Staff
- Customer Operations Manager
- Operations And Customer Success
- Customer Operations Project Manager
- Customer Success Operations Intern
- Customer Service Operations Specialist
- Head Of Customer Relations Operations
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Company | SeaBank Indonesia |
Address | Boawae, Indonesia |
Employment type | CONTRACTOR |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-10-11 |
Posted at | 7 months ago |
- Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
- Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
- Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
- Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.
- Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
- Conduct the standards and procedures that apply in communicating with customers.
- Minimum 0-1 years of experience in Customer Operations or related positions
- Good communication and presentation skill.
- Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
- Must be willing to work in shifts.
- Customer orientation and ability to adapt/respond to different types of characters.
- Minimum Diploma / Bachelor Degree from any fields
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