Customer Operations Project Manager Jobs

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

Project Management skills and experience

Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.

Influence management in defining customer needs.

Collect Requirements from Customer Account team

Configuration of the ITSM ServiceNow platform per requirements

ITSM Admin & Config experience 3 Year minimum (preferred Service Now)

Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team

Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan

Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal

Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support

Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)

Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)

- Train and onboard new recruitment freelancers, ensuring they are equipped with the necessary skills and knowledge

- Experience in working in HR Tech companies is a plus

- Good knowledge of local & global tech recruitment channels and job portals (e.g. LinkedIn, etc.)

- Strong leadership & ability to manage large freelancers teams

- Excellent English communication skills (must have)

- Strong interpersonal skills and communication skills

Relevant qualifications or equivalent experience, ideally with some finance/HR/project management experience (although not essential)

Excellent people, organisational and time management skills

Ensuring the office runs smoothly: answering phones, diary management, replenishing food/drink supplies, managing equipment, etc.

Previous experience as an operations manager or related field

Agency experience highly desirable with a production background

We are on the hunt for a fun and dynamic operations/project manager to join our growing team.

At least five years of project management experience in a fast-paced environment.

Experience using project management software e.g. Asana, Slack, etc. and able to innovate and start new channels, projects where needed.

Technical certification in project management practices a plus– IE PMD PRO, Agile, etc.

Support management on a range of strategic, administrative and organizational tasks.

Cross-coordination with other managers to support project management objectives.

Assist with project management process improvements across the company by improving on current systems or developing new systems where needed.

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

Has experiences in Operations & Services

Good knowledge in Data Driven & Digital System (Software, Google Sheet, Google Drive,etc)

Manage Operation Department, Team, Manage Customer (Customer Retention, Customer Relationship, Handling Complains, Problem Solving and Decision Making).

Min. Bachelor Degree any major

Good & Strong Leadership, Good Communication, Manpower Plan, Develop Team, Agile and Mobile Person

Oversee & Control Productivity and Utility Manpower

Having knowledge about Service Desk and End User Computing Management

Minimum 3 years experience as Project Operations Manager in Bank

Manage all activities related to Managed Services at the customer

Having a good leadership, communication and negotiation skill

Having certification ITIL is a must

Minimum Bachelor degree in Computer Science, Computer Engineering, Information Systems or related field

1-3 years of Project Management / Business Analyst experience in software development

Strong organizational and time-management skills

Perform other duties as assigned by management.

Familiarity with project management software tools

Act as the primary point of contact for customers and manage their expectations throughout the software development project lifecycle.

Work with software development teams to ensure that all software development deliverables meet customer requirements.

1-3 years of Project Management / Business Analyst experience in software development

Strong organizational and time-management skills

Perform other duties as assigned by management

Familiarity with project management software tools

Act as the primary point of contact for customers and manage their expectations throughout the software development project lifecycle

Work with software development teams to ensure that all software development deliverables meet customer requirements