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- Customer Service Operations Manager
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- Operations And Customer Success
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Customer Operations, Operations, Seabank (Surakarta, 6-Months Contract)
Company | SeaBank Indonesia |
Address | Boawae, Indonesia |
Employment type | CONTRACTOR |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-07-21 |
Posted at | 10 months ago |
|
- Forming and creating sustainable relationships with customers by making extra efforts to build closeness with customers.
- Maintain and improve the quality of services by following the guidelines in order to meet quality standards as stated in the SOP/TGU.
- Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
- Conduct the standards and procedures that apply in communicating with customers.
- Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
- Following up on complaints/feedback and liasing the complaints/feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).
- Minimum Diploma Degree from any fields
- Must be willing to work in shifts.
- Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
- Minimum 0-1 years of experience in Customer Operations or related positions
- Good communication and presentation skill.
- Customer orientation and ability to adapt/respond to different types of characters.
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