Operations And Customer Success Jobs

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

You’ll develop great communication and interpersonal skills, working various stakeholders, ranging from clients, senior management, and external partners

You’ll gain excellent time management and learn to prioritise effectively

Strong writing, communication, and analytical skills

Willingness to learn new skills and go out of your comfort zone

You'll receive guidance from great mentors in the company (e.g., PhD from Cambridge, ex-Goldman Sachs, ex-GoTo)

Execute and monitor day-to-day business operations to ensure seamless service

Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team

Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan

Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal

Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support

Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)

Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)

Collaborate with various teams to gather and analyze business requirements, translating them into actionable insights and recommendations.

Bachelor's degree in Business Administration, Finance, Statistics, or a related field.

Minimum of 2-3 years of experience as a Business Analyst or in a similar analytical role.

Strong analytical skills with the ability to interpret complex financial data, identify trends, structured problem solving, and draw meaningful conclusions.

Strong critical thinking skills to analyze problems and propose effective solutions.

Excellent communication and presentation skills.

- Proficient in generating quarterly reports, summarizing customer status, versions, and feature adoption for management review.

- Comprehensive training and development programs to enhance your skills and knowledge.

Customer Success Superstar - Join our Dynamic Team and Transform Hotel Guest Experiences!

- Understand and formalize customer requests, needs, requirements, and escalations, ensuring their feedback is heard and addressed.

- Fluent in English and Bahasa Indonesian, with exceptional written and verbal communication skills in both languages.

- Proven experience in structuring and creating processes to facilitate successful customer onboarding and migration.

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

Customer Success and Relationship Management:

Conduct regular customer feedback sessions to gather insights and leverage them to improve service offerings and customer experience.

Mentor and develop team members, identifying training and development opportunities to enhance their skills and capabilities.

Join a well-established human capital service provider|Unleash your skills in customer success and business operations

Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with clients, candidates, and internal stakeholders.

Develop and execute strategies to improve operational efficiency and effectiveness.

- Having excellent social skills

- experience in a startup company

This is perfect for a side gig/side hustle

Have you ever wanted to join a Fintech Startup?

- Showcase the app to target new user download

- Share about FINETIKS app with others

Have knowledge of customer success processes

Excellent interpersonal skills (communication, personality, service-oriented)

Sales presentations over video/voice call

Liaise with clients to follow up on presentations

Onboard clients with the Ops team

Follow up with clients on satisfaction