Customer Success Operations Intern Jobs

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

Get a chance to deep dive to build and develop of digital finance for Koperasi

Gain strategic and regional exposure

Undergo mentorships from Djoin senior leaders

being the agent of change and become part of Digital Financial Ecosystem Enabler for Grassroot Communities

Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team

Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan

Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal

Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support

Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)

Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)

Collaborate with various teams to gather and analyze business requirements, translating them into actionable insights and recommendations.

Bachelor's degree in Business Administration, Finance, Statistics, or a related field.

Minimum of 2-3 years of experience as a Business Analyst or in a similar analytical role.

Strong analytical skills with the ability to interpret complex financial data, identify trends, structured problem solving, and draw meaningful conclusions.

Strong critical thinking skills to analyze problems and propose effective solutions.

Excellent communication and presentation skills.

Minimum 0-1 years of experience in Customer Operations or related positions

Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.

Good communication and presentation skill.

Conduct the standards and procedures that apply in communicating with customers.

Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.

Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.

Customer Success and Relationship Management:

Conduct regular customer feedback sessions to gather insights and leverage them to improve service offerings and customer experience.

Mentor and develop team members, identifying training and development opportunities to enhance their skills and capabilities.

Join a well-established human capital service provider|Unleash your skills in customer success and business operations

Outstanding communication and interpersonal skills, with the ability to build and maintain relationships with clients, candidates, and internal stakeholders.

Develop and execute strategies to improve operational efficiency and effectiveness.

Highly resourceful and tech-savvy with excellent communication and presentation skills.

Respond thoroughly to merchants’ inquiries in a timely manner and escalate the issue to ensure that the issues are resolved.

Support in reaching out to merchants to ensure the success of their business operations and explore upselling opportunities.

A final year student or a Bachelor’s degree (Fresh Graduate) from any major.

Proficient in Microsoft Excel, Microsoft Word, and Google Workspace.

Willing to work from the office in a hybrid arrangement at BSD, Tangerang.

Highly resourceful and tech-savvy with excellent communication and presentation skills

Respond thoroughly to merchants’ inquiries in a timely manner and escalate the issue to ensure that the issues are resolved

Support in reaching out to merchants to ensure the success of their business operations and explore upselling opportunities

A final year student or a Bachelor’s degree (Fresh Graduate) from any major

Proficient in Microsoft Excel, Microsoft Word, and Google Workspace

Willing to work from the office in a hybrid arrangement at BSD, Tangerang

Problem solving skill, focus and detail oriented

Discipline, good communication and teamwork

Handling customer by live chat (complaint and inquiries and leads)

Responsible and monitoring monthly targets (chat and call to the clients)

Understand the customer needs and create strategy and plan

Maintaining leads based on quality of the leads

Excellent multitasking and project management skills

Excellent communication and interpersonal skills.

Act as the main point of contact in all matters relating to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships

Keep records and documentation of client interactions for training purposes

Responding to client inquiries in a timely and professional manner.