Operations And Project Manager

We are on the hunt for a fun and dynamic operations/project manager to join our growing team.

If you’re the one for us, you'll need to be super-organised, naturally people-focused, a spreadsheet and processes advocate. Perhaps most importantly, you’ll love being a part of a growing agency. You’ll be tasked with developing and supporting our agency team across a vast range of projects.

This position reports to the directors in the business and operates across our business.

Working Hours:

• 6 am to 2 pm UK time with 30 minutes for lunch

RESPONSIBILITIES

You'll be responsible for ensuring that our team is supported and running smoothly – for example, you’ll ensure briefs are written on time, people are happy, all resources are booked, processes are being continually refined and all the commercial numbers are recorded and reported

• Keeping track of project and retainer servicing and internal creative department budgets
• Negotiating rational delivery timelines
• Scoping out projects and determining the feasibility of producing projects work across a variety of outputs
• Managing recruitment and applicant screening
• Keeping directors updated on the creative capacity and output of the studio
• Being the team’s biggest supporter, celebrating wins and coaching them through challenges
• Project scheduling and planning workflow
• Set the vibe in the studio so everyone loves coming to work
• Building and foster relationships with your team and dealing with issues when they arise
• Identifying tendering opportunities and planning new business efforts
• Managing projects within the organisation
• Ensuring the office runs smoothly: answering phones, diary management, replenishing food/drink supplies, managing equipment, etc.
• Managing workloads and finding extra internal and external freelance support when needed
• Updating and growing our network of creative contacts
• Being a point of contact for briefs

KEY SKILLS

• Someone who naturally gets people onside and who is also not afraid to be the one to push back and go against the flow when necessary
• Previous experience as an operations manager or related field
• A calm, friendly and hardworking disposition. Excellent interpersonal and communications skills. We need positive, adaptable, proactive team members, eager to help, take on responsibility and able to work on their own initiative
• Flexibility and adaptability to changing workloads. The capacity to prioritise tasks and work under pressure. You will have the ability to manage multiple projects at any one time
• Agency experience highly desirable with a production background
• A borderline obsession with spreadsheets, resourcing figures company financial health
• Ability to understand the working styles and preferences of a range of brands
• Excellent people, organisational and time management skills
• Relevant qualifications or equivalent experience, ideally with some finance/HR/project management experience (although not essential)