Product And Account Manager

About Khiri Travel (Indonesia)

A leading destination management company, Khiri Travel delivers creative and personalized itineraries with the highest standard of service to discerning tour operators worldwide; we hold ourselves accountable for the triple-bottom line: people, planet and profit. We differentiate ourselves from other DMC’s, amongst other things, by being truly product-driven.

At Khiri Travel we have a clear Vision and Mission, and each employee is accountable to our Company Values > https://khiri.com/vision-mission/

The Product & Account Manager (PAM) ensures the company meets the needs of its clients in North America and the UK, as well as selected clients in other markets. The PAM supports the company in alignment and strong partnership with the Managing Director of Khiri Travel Indonesia. The PAM's focus is primarily on account management and relevant product innovation, adding value in line with Khiri Travel's Mission and Values. The right candidate is a strong communicator with a creative mindset.

Reporting to: Managing Director, Khiri Travel Indonesia

Key Responsibilities

• Coordinating between team members to ensure perfect proposals and delivery on our brand promise to our guests
• Strong on follow up, a hands-on, and make it happen type of leader who thrives on supporting team members
• Displaying performance habits, such as screening incoming requests and daily workflow assignment, handling priority cases personally and ensuring deadlines are met, and staying ahead of the game on a daily and weekly basis.
• Working with the Contracting team in keeping preferred hotels and activity/excursions up to date
• Achieve revenue and profitability growth targets in close coordination with the MD
• Building capacity in terms of staff product knowledge through ongoing training and implementing staff familiarization trips
• Taking ownership of the business of relevant partners, negotiating with suppliers to add value to our proposals
• Be a pro-active member of the Creative Team, developing new products and help manage product launches through marketing and awareness campaigns.
• Efficiently and proactively supporting our clients / partners from relevant source markets to fall in love with who we are and what we offer
• Overseeing the daily operations of the Yogyakarta branch and ensuring the delivery of excellent travel services to customers.

Success factors

• Create and share product updates, webinars and other training, both internally for staff and externally for clients
• Capacity building of the commercial teams
• Work closely with the Khiri Core team, including our dedicated sales office in the USA and sales reps in UK, to ensure quality, consistent product and service delivery
• Proactively close feedback loop from operational results to sales (and vice versa)
• Grow the business in line with our company values
• Problem-solve, identify issues quickly, initiate communication and take practical action
• Maximize efficiency through use of the company’s systems
• Manage periodical projects, such as annual re-quote rounds
• Maximize the potential of our extensive tour operator partners, through competent and creative product management and proactive, added value communications
• Conduct field research to develop new products
• Be an ambassador for the Khiri brand, and Indonesia as fabulous destinations for travellers of any budget

What we offer:

• Career advancement opportunities in the Khiri Travel DMC organization
• Regular in-destination travel for Bali headquarter & Lombok branch office visits and product development
• Salary US$2800 per month (during probation US$2500)
• Medical and disability Insurance (after probation)
• Annual travel to meet partners in the UK and/or North America
• Visa & work permit
• Full time, results-oriented position.
• Annual discretionary bonus based on financial and operations performance
• Based at the Yogyakarta office