Account Relationship Manager Jobs

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Band – G/G (monthly gross salary range will be 12,289,750IDR to 17,556,000INR)
Contract Type – Fixed term 2 years (extendable)
Location – Jakarta, Indonesia
Local Direct Hire: Applications are welcomed from candidates currently in this location with a natural right to work.
Role Purpose
The role purpose of Account Relationship Manager in the British Council Indonesia is to (a) identify needs and converting opportunities; (b) build and strengthen relationships with key accounts (schools in particular, universities, corporates, etc.) to meet related targets for UK qualifications & examinations business in Indonesia.
The role is also required proactively resolve issues, add value and ensure delivery on expectations. This will involve identifying needs and integrating value-orientated solutions in response which leverage the British Council’s unique array of education and English-related products and services, delivering the highest standards of account management, and becoming a trusted advisor for a wide array of stakeholders which includes leadership, HR, teachers, parents and students.
On a daily basis the role executes the country key account strategy and plan.
Main Opportunities / Challenges For The Role

• Identify client needs and integrate value-orientated solutions in response which leverage the British Council’s unique array of education and English-related

products and services.

• Resolve issues, add value and ensure delivery on expectations to client satisfaction
• Achieving sales/ account targets
• Build relations with new potential British Council partners/clients/accounts in particular from the school sector.
• Assist in strategic decision-making to grow the exams business through partnerships and key account management
• Understand, foresee and flag country conditions or market insight to spot and act on opportunities.

Main Accountabilities But Not Limited To The Following
Winning business
▪ Generates new leads through networking/relationship development
▪ Identifies and converts opportunities
▪ Develops value propositions with support from BD Manager and Commercial Manager with input from Region
▪ Adds value to key accounts and looks at opportunities for retention through cross-selling and other initiatives
▪ Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
▪ Builds and develops relationships and networks, particularly around existing clients to cultivate segments, and uses influence to work with others internally to
grow the business
Account & stakeholder management
▪ Manages and delivers in year Account Plan; develops out of year Account Plan
▪ Links with B2B support from the Operations team to set and review the quality of delivery to support account relationship.
▪ Flags and addresses performance issues in delivery and proactively seeks solution for an amicable resolution
▪ Links with Marketing for targeted events, campaigns and collateral to support retention and value add
▪ Undertakes contract review and refresh
▪ Works to define Account Relationship standards and frameworks, including an up-to-date records on relevant CRM system
▪ Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big
accounts)
▪ Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior
managers in making timely and effective business decisions that respond to operational needs
Commercial planning
▪ Carries out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an
agreed set of corporate processes, techniques and report templates
Market & customer intelligence
▪ Ensures product/sector knowledge is up-to-date and forward-thinking
▪ Provides account /country-specific input into market intelligence activities, innovation and business development/marketing plan/targets
▪ Collects and shares trends and insights within market developments
Analysis & Reporting
▪ Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior
managers in making timely and effective.
▪ business decisions that respond to operational needs
▪ Contributes data as required, to enable the development and distribution of high-quality, customer and market-focused marketing collateral
Leadership & management
▪ Prioritises own work activities, from long terms plans into day-to-day activities.
▪ Builds relationships and uses influence to work with others internally to grow the business
Role Specific Skill, Knowledge And Experience
Demonstrable experience, in large complex international organisation of:

• Collecting market insight & identifying business development opportunities
• Insight on schools or higher education markets in Indonesia (desirable)
• Collecting & responding to client/stakeholder feedback and identifying needs
• Building and maintaining stakeholder relationships
• Identifying ways in which services can be improved, and taking these forward (desirable)
• Experience of working with UK exam boards or familiarity with school exams, IELTS and/or Aptis (desirable)
• Experience of designing & implementing business development or marketing plans in an education sector context. (desirable)
• Business Development, preferably in an educational context, using consultative selling techniques

Person Specification

• Fluent in written and spoken Indonesian language
• University degree in any subject or qualification in a relevant field
• Evidence of fluent spoken and written English (CEFR C1)

Further Information
The candidate should have the right to live and work in Indonesia.
Closing date for application. 10th May 2023, 23:59 Indonesia time (GMT+07)
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.