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Senior Relationship Manager, Prb
Company | Standard Chartered Bank |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Perbankan |
Expires | 2023-09-02 |
Posted at | 9 months ago |
Role Responsibilities
Primary Location: Asia-Indonesia-Jakarta
Schedule: Full-time
Employee Status: Permanent
Posting Date: 01/Aug/2023, 4:56:40 PM
Unposting Date: 15/Aug/2023, 5:59:00 PM
- Customer satisfaction scores reflected in Net Promoter Score (NPS)
- Progress against balanced scorecard targets.
- Increase profitability of client through revenue generation and growth.
- Net incremental growth of portfolio in terms of revenue for the existing book.
- Portfolio growth by means of acquisition of new customers and deepening existing client relationships.
- Growth in product cross holding ratio
- Adherence to procedures and compliance
- Continuously track market trends and ensure up to date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.
- Gather competitive intelligence to determine what competitors are offering clients, product positioning and service offerings
- Carry out suitability assessment of clients
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Identify & partner with product specialists to provide expert advice across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client.
- Provide ongoing portfolio supervision, with a continuous focus towards helping the client adapt to changes in personal circumstances and the financial environment.
- Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)
- Serve as a problem-solver for the client, helping them identify investment criteria, recognise and handle concerns that arise as consultation moves closer to decision.
- Resolve client queries.
- Effectively convert service recovery to sales opportunities and sustained client loyalty.
- Retain existing high value clients by growth of wallet with the bank through relationship management activities.
- Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
- Based on client profile, map client potential and work towards up streaming to Priority Banking segment.
- Read, understand and comply with all provisions of the Group Code of Conduct.
- Ensure zero operational loss and effective complaint management.
- Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating
- Ensure Right sales process' to ensure Treating Customer Fairly (TCF) is implementing consistently to avoid mis-selling case
- Effective reject management for suspicious transaction
- Report any suspicious transaction immediately to the supervising officer of Fraud Control
- Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
- Ensure implementation of Clean Desk Policy
- Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
- Ensure kept no pre-signed blank form and customer copy ID
- Ensure KYC compliance for all new to bank and existing customers
- Make prompt reporting of Suspicious Activity Report (SAR) to UKK Holder (Branch Manager) and to CMLCO at Head Office
- Ensure to join available AML/TF training (or e-training)
- Perform CDD Periodic Review & Customer Data Updating
- Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
- Ensure customer data are kept properly in secured area
- Awareness of all the policies and procedures issued in relation to money laundering prevention
- Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)
- Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
- Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Brand & Marketing
- CEPG
- Priority Banking Segment
- HR & Learning Academy
- Customers
- Legal and Compliance
- Branch Operations
- Wealth Management
- Personal Banking Segment
- SBIM
- Business Banking Segment
- Ensure that all workplace for which they have responsibility are safe and do not present a risk to the environment
- WAPERD
- AAJI
- WPPE
Primary Location: Asia-Indonesia-Jakarta
Schedule: Full-time
Employee Status: Permanent
Posting Date: 01/Aug/2023, 4:56:40 PM
Unposting Date: 15/Aug/2023, 5:59:00 PM
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