Operations Manager Jobs

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

• Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed
• Anticipate client needs proactively and translate requirements into executable action plans with clear objectives, goals and timelines.
• Directs and oversees day to day project operations through effective leadership and efficient management of team leads and support teams.
• Maintains good working relations with clients and serves as the customer's primary point of contact creating open and effective communications regarding all aspects of the program.
• Maintains a high level of morale and productivity within the programs,, to lead by example and cultivate a positive workplace environment that promotes company culture.
• Ensure delivery of all client KPI’s and targets.
• Motivate and effectively performance manage team leads Provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement
• Ensure Adequate staffing of high skilled and qualified workforce across all roles and functions.
• Ensure proper staffing levels relative to call volume forecast & capacity plan in coordination with the concerned functional units for staff hiring, training and deployment.

Qualifications

• Capable of building productive business relationships with clients
• Proficient in Google Suite and online collaboration tool is a plus
• Managed at least 300 employees across multiple lines of business
• Proven track record of meeting and delivering targets and commitments.
• Content moderation environment work experience is a plus but not required
• Willing to work on public holidays and shifting schedules including night shifts when needed
• At least 3 years of work experience in the managed services industry with minimum 1 years of related field experience, preferably an operations manager in BPO Operations.
• Excellent English communication skills, both verbal and written in English (C2) and Bahasa Indonesia.
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills